We're here to help! Here is the setup guide and a list of troubleshooting tips that may help you resolve this on your own:

We’re sorry you’re having trouble with your Audioengine product! Here are some tips that may help you resolve this on your own:

Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.

We are happy to offer worldwide technical support, but can only provide product services for contiguous US customers. If your product is still not working properly after troubleshooting or is damaged, please contact the distributor in the country where the speaker is located. Although repairs will not be available, they will let you know what warranty/out-of-warranty options you may have.

Be sure to include the following when contacting the distributor in your region:

• Full name
• When and where your item was purchased
• Product serial number
• Current shipping address

If you have any additional technical questions, please click the Technical Support box below to submit your inquiry.

To view the current status of your order, have your order number ready and click the button below.

Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.

Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.