Return Order Form — Audioengine Skip to Content
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Begin a 30 day return

Thank you for choosing Audioengine! We get it, sometimes you order something that you don't need. Or, perhaps the product isn't quite what you expected. Fortunately, at Audioengine, our return process is easy and hassle-free. Unopened/like new items purchased directly from our website can be returned within 30 days of receipt for a full refund or a credit that can be used towards future purchases. For further details, please check out our return policy.

If you are trying to return an order which hasn't shipped yet, please use this cancel order form instead.

Did you allow for proper burn in?

If you want to unlock your speakers' best potential sound then we recommend a period of around 40 to 50 hours of at least mid-level playback to break-in your speakers properly. This should be done before you do any critical listening. To learn more about unlocking your speakers' true sound, please click here: Burn in information

If you think a possible defect may be affecting your product performance and would like a replacement, please contact our Support Team for assistance:  Support

If you'd like to process a return, please complete our RMA request form as follows. To begin, simply enter your Order Number and Billing Code or Email address below and then click 'Next'.

Currently Returning

Select Return Shipping Option

Our goal is for our listeners to be 100% satisfied with our products, so we're sorry to hear your order wasn't everything you expected. If you plan to order a replacement product, we're happy to offer you full merchandise credit for use on future purchases once the return process is complete. Just select the return option labeled 'Store Credit' and we will issue you a printable *FREE Prepaid Shipping Label* to send back your order. If you prefer a full refund, please select the appropriate return option and a credit to your original payment method (minus return shipping costs, if applicable) will be issued once we receive and process your return. Please note that if a Promotional Discount or Credit was applied to your order, the amount of the Promo Discount or Credit will be deducted from your refund. Thanks!

Notes & Comments

Please provide any additional comments or instructions for our Return Specialists in the space provided below.

Return Policy

Return Submitted!

We suggest downloading the PDF below for your records.  Just follow the steps on the first page and you'll be well on your way to completing this return!

As a reminder: refunds and store credits will not be issued until we receive your products.  If you're interested in when this will be, be sure and periodically check the tracking numbers from your shipping labels.

Thanks again and sorry this one didn't work out for you!