Warranty (outside of the United States)
For Limited Warranty coverage outside of the United States, Please contact the Audioengine dealer, reseller, or distributor where you originally purchased your product(s). You can find their contact information here.
Warranty (United States)
All Audioengine products have a 3-year Limited Warranty on parts and labor from date of purchase. Your warranty is automatic, so there is no need to register. This Limited Warranty applies only to Audioengine products purchased in the United States from an authorized Audioengine reseller or direct from www.audioengine.com. All Audioengine refurbished products carry the same 3-year warranty as new stock.
If you purchased an Audioengine product second-hand, the standard 3-year warranty for Audioengine products is fully transferable provided that you can furnish a copy of the original purchase receipt.
For Limited Warranty coverage outside of the United States, please contact the Audioengine dealer, reseller, or distributor your products were originally purchased from. You can find their contact information here.
What is covered
All defective parts or faulty workmanship.
What is not covered
The Audioengine Limited Warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the instructions outlined in the Setup Guide.
What we will do
We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product or a replacement back to you at our expense within the continental United States.
What we ask from you
You will be responsible for shipping or transportation charges directly to Audioengine or to an authorized dealer. We recommend that you keep the original shipping materials, as it is important that you package the product so that it will not be damaged during shipping. Audioengine cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and we recommend that you insure your shipment.
If products are purchased from a US reseller and shipped outside the US, the customer is responsible for shipping back to our service center in the US at their expense.
How to obtain Audioengine Warranty service (available in the United States only)
This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase and that the serial number on the product is intact. THE MAXIMUM LIABILITY OF AUDIOENGINE SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL AUDIOENGINE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.
How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
The typical turnaround time from the time we receive the return, to the time we are shipping back out to you is about 5-7 business days. However, it is not unusual for us to get your repaired/replaced item on its way to you much sooner than that. We will notify you when we have received and processed the return, and again with the tracking information when we are shipping back to you.
How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
The turnaround time for warranty claims outside of the US is subject to the distributor responsible for handling the claim. Each distributor works a bit differently, so this question is best answered by the person handling your claim.