Support Inquiry - Audioengine

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Orders and Returns

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Speaker Systems

Speaker Systems

Subwoofers

Passive Speakers

Passive Speakers

Components

Accessories

Speaker Stands

HD4 Next Gen Home Music System w/ Bluetooth aptX Adaptive

HD4 Next Gen Home Music System w/ Bluetooth aptX Adaptive

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B2 Home Music System w/ Bluetooth aptX (A2 All-in-One)

B2 Home Music System w/ Bluetooth aptX (A2 All-in-One)

Product Page

HD3 Next Gen Home Music System w/ Bluetooth aptX-HD (A2-HD)

HD3 Next Gen Home Music System w/ Bluetooth aptX-HD (A2-HD)

Product Page

HD6 Home Music System w/ Bluetooth aptX-HD

HD6 Home Music System w/ Bluetooth aptX-HD

Product Page

A2+ Next Gen Home Music System w/ Bluetooth aptX-HD

A2+ Next Gen Home Music System w/ Bluetooth aptX-HD

Product Page

S6 Wireless Subwoofer

S6 Wireless Subwoofer

Product Page

S8 Wireless Subwoofer

S8 Wireless Subwoofer

Product Page

S8 Powered Subwoofer

S8 Powered Subwoofer

Product Page

P4 Passive Speakers

P4 Passive Speakers

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HDP6 Passive Speakers

HDP6 Passive Speakers

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HXL Portable Balanced Headphone Amplifier and HiFi DAC

HXL Portable Balanced Headphone Amplifier and HiFi DAC

Product Page

DAC3 Mobile Headphone Amplifier & DAC

DAC3 Mobile Headphone Amplifier & DAC

Product Page

Upgraded Speaker Wire

Upgraded Speaker Wire

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W3 Wireless Audio Adapter

W3 Wireless Audio Adapter

Product Page

Replacement Power Cord

Replacement Power Cord

Product Page

USB Power Adapter

USB Power Adapter

Product Page

Replacement Remote

Replacement Remote

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DS2 Desktop Stands

DS2 Desktop Stands

Product Page

DS1 Desktop Stands

DS1 Desktop Stands

Product Page

W3R Add-on Receiver for W3

W3R Add-on Receiver for W3

Product Page

B1 Next Gen Bluetooth Music Receiver

B1 Next Gen Bluetooth Music Receiver

Product Page

Upgraded Speaker Wire

Upgraded Speaker Wire

Product Page

Replacement Power Cord

Replacement Power Cord

Product Page

Original A2 / N22 Replacement Power Supply

Original A2 / N22 Replacement Power Supply

Product Page

USB Power Adapter

USB Power Adapter

Product Page

Replacement Remote

Replacement Remote

Product Page

DS2 Desktop Stands

DS2 Desktop Stands

Product Page

DS1 Desktop Stands

DS1 Desktop Stands

Product Page

DS2 Desktop Stands

DS2 Desktop Stands

Product Page

DS1 Desktop Stands

DS1 Desktop Stands

Product Page

Find Help by Topic

Order Status

We know you’re jazzed to get your new gear, so we’ve made it easy to help you track your order.

Cancel or Change Order

If you need to cancel or change your order, here’s you’ll find just what you need to take care of it.

Returns or Exchanges within 60-Days

If you need to take advantage of our 60-Day Audition, you can beginning the process to do that here.

Reseller or Distributor Inquiries

If you’re interested in becoming a distributor or authorized reseller of Audioengine goods, contact us here.

Press or Media Inquiries

Here’s how to contact us about anything press- or media-related.

Looking for additional support or help?

We’re always just a click away.

Inventory Notice: If the Audioengine product you are interested in is out of stock, be sure to join the Waitlist on the product page to be notified immediately when inventory becomes available again.

Support Form / Help Center

Please submit this form as completely as possible. Doing so will help us provide you faster support!

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What Audioengine Product do you have?
We're here to help! Here is the setup guide and a list of troubleshooting tips that may help you resolve this on your own:

We’re sorry you’re having trouble with your Audioengine product! Here are some tips that may help you resolve this on your own:

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Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.
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Where is this item currently located?
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What city?
We are happy to offer worldwide technical support, but can only provide product services for contiguous US customers. If your product is still not working properly after troubleshooting or is damaged, please contact the distributor in the country where the speaker is located. Although repairs will not be available, they will let you know what warranty/out-of-warranty options you may have.

Be sure to include the following when contacting the distributor in your region:
- Full name
- When and where your item was purchased
- Product serial number
- Current shipping address
If you have any additional technical questions, please click the Technical Support box below to submit your inquiry.
International Distributors Technical Support
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What date was this purchase?
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How is your Audioengine product connected?
What source are you connected to?
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Explain the reason for this support request in a few words.
Please describe the issue and any troubleshooting you’ve already done:
What source/input devices are you using (if applicable)?
Please check that your devices are running the most current updates.
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To view the current status of your order, have your order number ready and click the button below.

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Have other questions about your order/ordering? Here's some helpful information.
Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.
Which product do you have questions about?
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Glad you were able to fix your issue! Thanks for visiting our site and being an Audioengine customer.
Order Number
Can be found in your confirmation email.
Return RMA#
Please enter the return identification code you received via email.
Subject*
Explain the reason for this support request in a few words.
Question?*
Reason For Return*
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US Based Phone Support Hours: Monday through Friday 8AM – 5PM CENTRAL 855-845-5525

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