Support: A2+ Wireless Speakers — Audioengine Skip to Content

Support: A2+ Wireless Speakers

Support: A2+ Wireless Speakers

Questions & Answers

  • Question:

    How to Clean Your Audioengine Home Music System

    Answer:

    1. Turn Off and Unplug:

    • Make sure your system is turned off and unplugged.

    2. Dust the Surfaces:

    • Use a soft, dry cloth to wipe away dust.
    • For hard-to-reach places, use a soft brush or a can of compressed air.

    3. Wipe Down the Exterior:

    • We do not recommend using any solvents
    • If cleaning off stains or build-up is necessary, we recommend doing so with a very small amount of mild cleaning solution applied only to the affected area, followed by quickly wiping the area dry completely. 
    • Any scoured pads or objects like a 'magic eraser' too easily run the risk of removing sealers and top coats of the painted finish that can leave a clearly visible change in the uniformity of the paint/finish

    4. Clean the Speaker Grills:

    • The speaker grills can be gently cleaned with a vacuum, preferably using a soft bush attachment.
    • A lint roller can also be used.

    5. Clean Buttons and Knobs:

    • A dry cloth is recommend for cleaning any knobs, buttons or other surfaces
    • Be careful not to let water get into any gaps.

    6. Clean Ports and Connections:

    • Use compressed air to blow out dust from ports and connections.

    7. Let Everything Dry:

    • Make sure everything is completely dry before plugging back in and turning on.

    8. Regular Cleaning:

    • Dust your system regularly to keep it in good shape.

    By following these steps, you can keep your Audioengine system clean and working well.

  • Question:

    How do I know if I bought from an authorized and legitimate site?

    Answer:

    Audioengine operates two websites, audioengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found here. For international sales, we have distributors that operate independently, and they can be found here

    What happens if I buy from an authorized site claiming to be Audioengine? Unfortunately, there is not much we can do. We are taking all the action we can to make sure those sites don't get indexed, but we recommend you work with the provider of the card you used to make payment to get your money back.

  • Question:

    How easy is it to set up the A2+ Home Music System with Bluetooth?

    Answer:

    Our A2+'s are an all-in-one system with no extra components needed except your phone or computer. Simply place the speakers where you want them and connect the power supply. Hook up the included speaker wire from the powered left speaker to the right passive speaker. Then connect your music source with the supplied cables - or go wireless with any Bluetooth enabled source device, like a computer, smartphone, or tablet.

    Here is a quick video that can be used as a reference:

    A2+ Setup Video

    (Please note - there is no audio associated with the video.)

  • Question:

    Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.

    Answer:

    Step-by-Step Guide

    1. Open Terminal:

      • You can find Terminal in your Applications folder under Utilities, or you can use Spotlight by pressing Cmd + Space and typing "Terminal".

    2. Execute the Command:

      • In the Terminal window, type the following command and press Enter:

    bash

    Copy code

    sudo pkill bluetoothd

    1. Enter Your Password:

      • After pressing Enter, you will be prompted to enter your password. Type your Mac's administrator password and press Enter.
      • Note that when you type your password, it won't be displayed on the screen (not even as asterisks). Just type it and press Enter.

    By following these steps, you should be able to reset your Bluetooth service on your Mac, which can help resolve connectivity issues with your Audioengine devices or any other Bluetooth peripherals.

  • Question:

    A2+ size: What is the dimensions of the A2+?

    Answer:

    Each speaker is 6" (15.2 cm) x 4" (10.2 cm) x 5.25" (13.3 cm)

  • Question:

    What are the QA Stickers?

    Answer:

    We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

  • Question:

    How much latency do Audioengine Bluetooth products have?

    Answer:

    Though overall latency can be affected by some external factors (including things like signal strength, how well the source device's manufacturer has implemented it's Bluetooth, and even simply from being physically further away from the speakers) Audioengine Bluetooth products have very low latency when compared to most Bluetooth receivers, 30ms or less.

    Here are some tips you can use to minimize any latency issues you may run into with your Bluetooth setup:

    1) Try restarting both your device as well as the speakers (by switching them off, and back on, with the power switch on the rear of the speakers).

    2) Check to make sure your source device is running the most up to date version of software available.

    3) Try disconnecting from and forgetting the your Bluetooth speaker or device through your source’s Bluetooth settings, and then re-pair to your Bluetooth speaker/device.

    4) If you have multiple apps or windows open when the delay occurs, try closing all of the apps that are not currently in use.  The more multitasking your system is having to do, the greater the potential delay in audio when using Bluetooth -- this would apply to both your smart phone and computer.

    5) When using your iPhone, we've found that resetting your network settings can help improve the overall functionality of Bluetooth with your device -- including the latency.

  • Question:

    Can I stream via Bluetooth and use the USB input at the same time?

    Answer:

    No. The Bluetooth and USB inputs both share the internal DAC for processing, so you can only listen to one at a time, with Bluetooth taking priority. If you're using USB for example, and start using Bluetooth, the USB signal will cut and Bluetooth will take over. Depending on your source, if you pause or disconnect from Bluetooth the speakers may automatically switch back to USB after a few seconds.

  • Question:

    Which input should I use with my speakers for the best sound quality?

    Answer:

     

    Applicable to our A2+, HD3, and HD4 speaker models

    All digital audio sources will ultimately need to be converted to analog to provide sound through any speaker system. The USB and Bluetooth inputs will pass the digital signal on to the speaker's internal digital-to-analog converter (DAC), while the RCA/3.5mm inputs are already analog and have been converted by the built-in DAC in your source. So it's a question of which DAC sounds best to you. We would recommend testing each input separately to see which one you prefer!

  • Question:

    One of my speakers is not working, what should I do?

    Answer:

    Applicable to our A1, A1-MR, A2+, HD3, HD4, A5+, and HD6 speaker models

    If one of your speakers is not working (whether it be the left or right speaker), we would recommend the following troubleshooting steps:

    Start by power cycling your speakers by turning them off and then back on.  From there:

    1. Check to make sure the speaker wire connecting the left and right speakers is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
    2. Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
    3. If you are using any other devices in line with these speakers, please temporarily remove them from your setup and connect the source directly to the speakers
    4. Please try using each available input, one at a time, to see how the speakers react. When testing via RCA swap the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.

    If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:

    Support Page

    When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.

  • Question:

    My speakers have no power. What should I do?

    Answer:

    On the A2+ Wireless/HD3 models with an external power supply brick, first test it by plugging into wall power and observing the LED light on the brick to see if its solid, blinking, out. If it's blinking or out, the power supply is likely faulty.

    If the light is solid, proceed to plugging into the speaker and observe the power supply brick LED once more. If it's blinking or out, there is likely an issue with the internal amp. Contact support if either has an issue.

  • Question:

    How many devices can I connect via Bluetooth at one time?

    Answer:

    There can be only 1 active pairing at a time.

  • Question:

    My speakers sound distorted, what can I do?

    Answer:
                                              Applicable to our A2+, HD3, HD4, A5+, A5+Wireless, and HD6 speakers.

    Start with power cycling your speakers by turning them off and then back on.  From there:

    1. Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
    2. Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
    3. Please try using each input available (mini-jack, RCA, USB, as well as Bluetooth), one at a time, to see how the speakers react. If the distortion is unique to one speaker, when testing via RCA switch the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.
    4. Make sure it is not a power issue by trying a power outlet that is on a different circuit.

    If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:

    Support Page

    When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.

  • Question:

    Low Volume with Turntable Setup

    Answer:

    If you’ve connected your turntable to your speakers and the volume is low, one of two situations may be happening:

    If you have a turntable with a built-in phono preamp, such as the Audio-Technica ATLP120 or the Music Hall USB-1, the output may be in the wrong setting. Double check and make sure the switch is set to “line” instead of “phono.” Be careful to keep the volume of your speakers low as it can be quite loud if you had to switch it to "line".

    Your turntable could also not include a built-in phono preamp, such as older turntables. If your turntable does not include a built-in preamp, you will need to add an external preamp to bring the signal up to a line level signal. We don’t have any recommendations on a particular brand or model preamp to use with this setup.

  • Question:

    I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?

    Answer:

    This sometimes happens when the speakers and turntable share the same surface. The vibrations from the speakers playing feedback into the turntables stylus, causing unwanted noise. The best way to mitigate this would be to place the speakers on a different surface. If that's not an option, we'd recommend trying out some isolation stands. For larger speakers like A5+ and HD6, the ones made by Isoacoustics work well.

  • Question:

    Can I place my Audioengine speakers on their side?

    Answer:

    Absolutely!  Our speakers are safe to place sideways and, from our experience, sound great. When doing so, we recommend that you position each so the tweeters are facing outward.

  • Question:

    Why do I hear my phone's notifications over Bluetooth?

    Answer:

    Your Bluetooth connection works by projecting the sound from your phone. So, if your ringtone volume is on, that sound will come through Bluetooth too. This is a simple fix by changing the phone's ringtone settings to either vibrate or silent.

  • Question:

    How do I make my existing Audioengine Subwoofer 'wireless'?

    Answer:

    You can do this using powered speakers like our A2+s, HD3s, HD4s, A5+s, and HD6s.  For this, you'll connect the W3 sender to the RCA output on the left speaker, using a 3.5mm stereo-mini to RCA "Y" cable.  Then connect the W3 Receiver to the input on your S8.  You can either use a 3.5mm stereo-mini to stereo-mini cable for this, or another 3.5mm stereo-mini to RCA "Y" cable; either will work fine.  Both W3 units will need to be powered from a USB port.  You can use USB AC power adapters, or if the powered speaker you're using is our A5+ Classic model, you can use the USB port on it's rear panel for the W3 sender. The same would apply to the S8 subwoofer if you have our current 'Gen II' model that has a USB port on the rear panel.

     

  • Question:

    Do my speakers support a remote?

    Answer:

    The speakers we offer that are designed to have a remote control are the A5+ Classic, A5+ Wireless and HD6.

    The following systems do NOT support a remote control:  512, A1, A1-MR, A2+, B2, HD3, HD4.

  • Question:

    How do I connect my Bluetooth-ready Audioengine speakers to my Bluetooth device?

    Answer:
                                 Applicable to our A1, A2+Wireless, B2, A5+Wireless, and HD6 speaker models

    Turn on the speakers using the power switch located on the rear panel.  The speakers will automatically go into Bluetooth "pair mode" and the Pair button on the back panel should start flashing.

    1. On your source device (phone, tablet, laptop, etc), turn on Bluetooth and go to Bluetooth preferences.
    2. Select "Audioengine (your speaker model)" from the list of available devices to pair and connect.  The Pair indicator on the back panel should now be solid. Play your music and adjust the volume levels on the speakers and your device.

    To add additional devices put the speakers back into pair mode by disconnecting them from your device or by pressing and holding the Pair button until the pair indicator starts flashing.

    Our speakers can wirelessly connect to only one device at a time, however it will remember up to six different devices.

  • Question:

    Can I connect the S6 to my powered speakers?

    Answer:

    Yes!  As long as your speakers have an analog output (either RCA outputs or a 3.5mm stereo mini output), you can absolutely connect the S6 to your powered speakers.  With the exception of the B2, all of our powered speakers will have the outputs needed to connect the S6, this includes the original A2 and A5 models.

    You can simply use RCA cables to connect the S6 to the A2+, HD3, HD4, A5+, A5+Wireless, and HD6 speaker models.

    For the A1 and A1-MR speakers, you can use one side of your stereo RCA cables. Just use the left/white RCA cable, and leave the red RCA disconnected to prevent an accidental ground loop.

    ** Please note:  a 3.5mm/stereo mini cable will not work with the ‘Subwoofer’ output on the back of your A1/A1-MR speakers. **

  • Question:

    Bluetooth pairing light is solid but there is no audio?

    Answer:

    If the Bluetooth pairing light is solid (any color), an active connection to another device has been established.  Under most circumstances, our Bluetooth speakers/B1 only supports a single active connection at a time.  So if someone else in your home has connected to your Bluetooth device/speakers, this could surely keep you from connecting another device to it.

    There is no on/off switch with the our Bluetooth devices or speakers, so once it's plugged into power it's on. The Bluetooth LED light will blink and be discoverable for 5 minutes once powered on. If in that 5 minute window it connects to a Bluetooth source, the light will go solid. After the 5 minutes is up, the light will turn off and it will no longer be discoverable by new sources, but it will still be on. If the LED is off, any previously connected device can still pair to it at any time from their device. If you want to pair  to a new device, just tap the LED light once more and it will blink and be discoverable for another 5 minutes.  If your Bluetooth device/speaker is connected to something and you want to disconnect that particular device, you can hold the button down for a few seconds before it disconnects and goes back into the flashing cycle.

     

    If the above does not help address the issue you are experiencing, we'd recommend going through the below list of troubleshooting tips:

    If you haven’t already, power cycle your Bluetooth speakers/B1 by unplugging the power connection, and reconnecting it.

    1) Please make sure all of your connections are complete; also, check that all of your connector cables are in working order. You will want to swap out some interconnects to test for this.

    2) Try playing audio from more than one application on your source device (phone, tablet, computer, etc.)

    3) Check to make sure your source device is running the most up to date version of software available. If an update is available, make sure you restart your device after the update is installed.

    4) Try disconnecting from, and "forgetting" the Bluetooth speakers/B1 through your source's Bluetooth settings. Then, try re-pairing and connecting to the two.

    5) Try using a different source device with your Bluetooth speakers/B1 to see if the issue follows. Try using the analog as well as the digital optical output, to see if you have this issue with both connections.

    6) If at all possible, try your Bluetooth speakers/B1 in a different location and / or setup to see if something is causing interference in the current location. Something as simple as a router, cordless / mobile phone, halogen lamps, etc. near the speakers may be causing the issue in your setup.

     

  • Question:

    Connecting a Bluetooth turntable to an Audioengine Bluetooth device

    Answer:

    Setting up your Bluetooth turntable with your Bluetooth-ready Audioengine speakers/components should be simple! First, you would also need to make sure your Audioengine Bluetooth device is on, in pair mode (LED light flashing), and near the turntable. Next, you would need to use the pairing button to send the turntable into pairing mode. Depending on the turntable, you will need to either press and release the turntable's pair button or press and hold it; for example, on the Audio Technica AT-LP60-BT you would need to hold the turntable's pairing button for about two seconds, until the light flashes different colors. Once the turntable is in pairing mode, it will search and connect to the nearest available Bluetooth device. Once the turntable if paired and connected to your Audioengine Bluetooth device, the pair light on the receiver should turn solid.

  • Question:

    Do I still need wires for my "Wireless" speakers?

    Answer:

    Yes, you still need to connect the active/left speaker to the passive/right speaker via the included speaker wire. The passive right speaker has no power source of its own and relies on the amplified signal coming over the wire.

  • Question:

    What if my source doesn't support aptX? Can I still use the A2+ Wireless and if so, how will it sound?

    Answer:

    You can absolutely still use the A2+ Wireless and it will sound great. AptX is a high-quality Bluetooth audio codec that works really well. In addition aptX, and the default Bluetooth codec SBC, The A2+ Wireless support other high quality audio codecs, like AAC for use on Apple iPhone and iPads, as well as Android devices that do not include aptX.

  • Question:

    What does the white indicator light on the A2+ Wireless rear panel mean?

    Answer:
    • If it's on and solid, this means the A2+ Wireless is powered on, and currently connected to a Bluetooth-enabled device.
    • If it's on and blinking, this means the A2+ Wireless is powered on but not currently connected to a device.
    • If it's off (and A2+ Wireless is powered on), this means Bluetooth is in standby and not connected to a device. The A2+ Wireless, however, is still visible to your device, so simply connect using your device and it will automatically wake up.
  • Question:

    Can I take my Audioengine speakers to another country with a different voltage?

    Answer:

    Yes, you can. The A2+ Wireless speakers use a switching power supply so it will automatically convert to the different voltage. The power cable is also detachable which makes it convenient to replace the AC plug with a different type if you don’t want to use an adapter plug.

  • Question:

    Do higher power output ratings for audio gear mean louder or better sounding speakers?

    Answer:

    Not necessarily. Audioengine speakers and amplifiers are very efficient. Also, we designed them together as a system; so, we therefore get more volume output than stereo receivers or amplifiers that might have higher wattage or power numbers. Due to this tuning, we achieve big sound outputs with a fraction of the power required by other systems.

  • Question:

    How does the A2+, HD3, HD4, A5+ Wireless and HD6 switch between audio sources/ manage multiple inputs?

    Answer:

    -Both analog (3.5mm mini-jack and RCA) inputs are "open" or active, so you can leave 2 audio sources plugged in at the same time.

    -The USB (Optical for HD6) and the Bluetooth module share the same DAC (Digital to Analog Converter) If connected to both, the Bluetooth connection will take precedence. If you're using USB (Optical for HD6) for example, and start using Bluetooth, USB (Optical for HD6) will mute and Bluetooth will take over. If you pause or disconnect from Bluetooth the speakers will automatically switch back to USB (Optical for HD6) after a few seconds.

    *Please note, if you have a digital (Bluetooth, USB or Optical) and or multiple analog sources connected and streaming you are able to hear the input sources if they play simultaneously.

  • Question:

    The sound quality of my computer's headphone jack isn't very good but I want to connect my A2+ Wireless speakers. What do I do?

    Answer:

    The headphone outputs on many computers will sound great with the A2+ Wireless. Some do have poor audio quality though, so if this is the case for your computer, try connecting from the USB port to your with A2+ Wireless, or connect wirelessly via Bluetooth.

  • Question:

    Are firmware updates or driver downloads needed for my Audioengine product?

    Answer:

    No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.

    If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App.  If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied.  The app will handle the rest of the process from there!

    Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.

    And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.

  • Question:

    The A2+ Wireless has a built in USB digital-to-analog converter (DAC), but can I also use a different DAC?

    Answer:

    While the DAC in the A2+ Wireless is better than what is built into most computers, adding a 24-bit DAC, such as our D1 or D3, would still be a benefit to audio quality.

  • Question:

    Does A2+ Wireless come with speaker grills?

    Answer:

    Our woofers are made of aramid fiber and the tweeter domes are silk. Both of these materials are very robust and can handle quite a bit of abuse. For our A-series speakers we decided against grill covers as they do tend to color the sound a bit. However, without speaker grills they are more cat and kid-friendly! If you do prefer speakers with grills, you can check out our HD3 speakers here:

    https://audioengineusa.com/shop/wirelessspeakers/hd3-wireless-speakers/

  • Question:

    Is the A2+ Wireless designed only for use with Bluetooth devices?

    Answer:

    The A2+ Wireless work excellent via Bluetooth, but they can also be used wired, with more traditional source devices like Turntables, CD players, or anything else with a standard analog audio connection like RCAs or 3.5mm stereo-mini. They also include a USB port for use with a Windows or Mac computer, as well as many Smartphones and Tablets with the right USB adapter cable.

  • Question:

    Will the A2+ Wireless’s range work between more than one room inside my house?

    Answer:

    In most cases, Yes! The overall range you can expect will vary depending on the device you use with the A2+ Wireless, as well as things like the type of construction used in walls you'll be transmitting through. In our testing, most mobile devices like smartphones and tablets will have the best range, some of which can exceed 100 ft in good conditions, even through one wall. Laptops and desktop computers in our testing generally had less overall range with an average of around 70 ft in similar good conditions through a single wall.

  • Question:

    Do I need to install any special software apps or drivers for the A2+ Wireless?

    Answer:

    No extra software or drivers are needed. The A2+ Wireless is compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include BLuetooth support out of the box, you can simply add a USB Bluetooth adapter.

     

    The same is also true for the USB connection on the A2+, which uses plug-and-play drivers provided by your computer's OS. The A2+ USB input is compatible out of the box with Windows and Mac computers, iPhones and iPads when using Apple's lightning USB 3 adapter along with a fast wall charger, and should work with most Android Smartphones and Tablets as well.

  • Question:

    When using the USB input of the A2+ Wireless, what bit rate and bit depth should I set my system to?

    Answer:

    The A2+ Wireless internal DAC handles up to 48K transfer rate, and up to 16 bits bit-depth. Your system will generally default to these settings when you hook up the A2+ Wireless. If you mainly use 44.1K files, you might set this as the default in your system. Many system players like JRiver and Amarra will default to the proper bit rate automatically.

  • Question:

    Can I use the A2+ Wireless with my iPad or iPhone via USB to bypass the internal DAC and get better sound?

    Answer:

    Absolutely! You will need to pick up Apple's Lightning to USB 3 Camera Adapter, which allows a USB connection to the iPad (and, as of iOS7, the iPhone). Then just hook up as you would from a computer. You can even charge your iPhone or iPad while you use it this way!

  • Question:

    Can I use the USB input on the A2+ Wireless with other tablets or smartphones like Samsung Galaxy or Microsoft Surface?

    Answer:

    Yes! If your tablet or smartphone has a USB output and supports USB audio (refer to the manufacturers’ documentation), then it will work with A2+ Wireless's USB input. You'll most likely also need an OTG adapter cable to connect from your tablet to the USB input on the A2+ Wireless. These are generally available from the manufacturer of your tablet/smartphone, local electronic stores, or even online retailers.

  • Question:

    Should I use the volume control on my speakers or can I adjust from system volume on my computer?

    Answer:

    If the left speaker is in an easy to reach location, you can certainly use the physical knob to set volume. If not though, it's perfectly fine to set the speakers to a good volume and then adjust from your source moving forward. Every setup is different, so some experimentation will be necessary to find your preferred settings.