HD3 Wireless Speaker System (Open Box)

If you are experiencing issues with your speakers when connected via USB on a Windows 10+ operating system, it might be due to the DCH (Declarative, Componentized, Hardware Support Apps) drivers. While DCH drivers offer many benefits, they can sometimes cause compatibility issues with USB audio devices, resulting in problems such as delays when sound starts, poor audio quality, or the speakers not being recognized properly.

Solution: To resolve these issues, we recommend switching from DCH drivers to non-DCH (standard) drivers. Here’s a step-by-step guide to help you do that:

1. Uninstall the Current DCH Drivers:
   • Open the Device Manager on your PC.
   • Locate your audio device under "Sound, video, and game controllers."
   • Right-click on the device and select "Uninstall device."
   • Ensure you check the option to delete the driver software for this device to completely remove the DCH drivers.
2. Download the Non-DCH Drivers:
   • Visit the support website of your motherboard or computer manufacturer.
   • Navigate to the driver download section and find the non-DCH Realtek (or appropriate) audio drivers for your system.
3. Install the Non-DCH Drivers:
   • Download and run the installer for the non-DCH drivers.
   • Follow the on-screen instructions to complete the installation process.
4. Restart Your PC:
   • After installing the non-DCH drivers, restart your computer to apply the changes.

By switching to non-DCH drivers, the compatibility issues with your USB speakers should be resolved, allowing you to enjoy optimal audio performance.

Additional Tips

• Check for Firmware Updates: Ensure your speakers have the latest firmware installed. Visit the manufacturer’s website for firmware updates that may improve compatibility and performance.
• USB Ports: Try connecting your speakers to a different USB port to see if the issue persists.
• Contact Support: If you continue to experience issues, please contact our customer support team. Provide details about your operating system, motherboard model, and the specific problems you are encountering.

We hope this helps you resolve any issues and enhances your experience with our speakers. If you have further questions or need assistance, don’t hesitate to reach out to our support team.

1. Turn Off and Unplug:

• Make sure your system is turned off and unplugged.

2. Dust the Surfaces:

• Use a soft, dry cloth to wipe away dust.
• For hard-to-reach places, use a soft brush or a can of compressed air.

3. Wipe Down the Exterior:

• We do not recommend using any solvents
• If cleaning off stains or build-up is necessary, we recommend doing so with a very small amount of mild cleaning solution applied only to the affected area, followed by quickly wiping the area dry completely. 
• Any scoured pads or objects like a 'magic eraser' too easily run the risk of removing sealers and top coats of the painted finish that can leave a clearly visible change in the uniformity of the paint/finish

4. Clean the Speaker Grills:

• The speaker grills can be gently cleaned with a vacuum, preferably using a soft bush attachment.
• A lint roller can also be used.

5. Clean Buttons and Knobs:

• A dry cloth is recommend for cleaning any knobs, buttons or other surfaces
• Be careful not to let water get into any gaps.

6. Clean Ports and Connections:

• Use compressed air to blow out dust from ports and connections.

7. Let Everything Dry:

• Make sure everything is completely dry before plugging back in and turning on.

8. Regular Cleaning:

• Dust your system regularly to keep it in good shape.

By following these steps, you can keep your Audioengine system clean and working well.

Each speaker is 7"H x 4.25"W x 5.5"D

Sure, for HD3 you will need an inverter that can supply about 50-60 watts.

Absolutely!  You can connect any Audioengine speaker with an analog output to any Sonos product that has the Line-In feature.  You can also connect any Audioengine passive speakers into an existing Sonos system using the Sonos Amp.

Absolutely! To do so:

• Open the Alexa App on your smartphone or tablet (Apple link  |  Google Play Link)
• Tap the “Devices” icon and select the Echo/Alexa device you want to connect to speakers
• Select “Bluetooth Devices”
• Select “Pair New Device”
• Find your Audioengine wireless speaker on the list of available Bluetooth devices, and select it

Yes, you can. The HD3 speakers use a switching power supply so it will automatically convert to the different voltage. The power cable is also detachable which makes it convenient to replace the AC plug with a different type if you don’t want to use an adapter plug.

Yes! We incorporate all the relevant functions and features from Bluetooth 5.0 that apply to our products! These features include; extended range, low latency (so that video and audio sync properly), as well as higher level aptX-HD, aptX, and AAC codecs (with the exception of our 512 portable speaker which supports SBC only). Keep in mind that the capability of the source is what controls the Bluetooth experience.

All turntables require a phono preamp stage before connecting to Audioengine speakers. Many turntables have this built-in , while others do not and would require an external phono preamp. Check the turntable manufacturer’s website or user manual. Some turntables may even include Bluetooth, in which case you can pair and connect them to the speakers wirelessly!

Yes they do! They are equipped with a power-saving circuit that turns off the speaker's final stage amp. This idle mode activates right after you stop playing music. Due to this power-saving function, it's perfectly fine for the speakers to stay on all the time!

Yes, there are multiple audio inputs on Audioengine powered speakers and both inputs are "open" or active so you can leave your audio sources connected at the same time.

Some turntables will need a preamp before being connected and others may have one built-in. Check the turntable manufacturer’s website or user manual.

While the HD3 has a fantastic 24-bit DAC, you can always run your own external DAC to the speakers by connecting to the analog inputs.

Our HD3's are an all-in-one system with no extra components needed except your phone or computer. Simply place the speakers where you want them and connect the power supply. Next, connect the powered speaker to the right passive speaker using the included upgraded speaker wire with banana plug tips. Finally, plug in your music (cell phone, turntable, computer, laptop, etc.) with the supplied cables or via Bluetooth and you're ready to go!

Here is a quick video that can be used as a reference:

HD3 Setup Video

(Please note - there is no audio associated with the video.)

Absolutely! This is especially useful for connecting wired with newer Smartphones that do not have a headphone jack output. You'll need the correct USB-A adapter cable to connect from your tablet to the USB input on the HD3. These are generally available from the manufacturer of your tablet/smartphone, local electronic stores, or even online retailers.

The HD3 speakers do include detachable magnetic grills. The grills have thin rubber pads to prevent marks or damage to the finish or the cabinet, so your HD3s will keep looking great even if you like to remove / replace them frequently!