Questions & Answers

• Question:

  Just how easy is it to set up the B2 Home Music System with Bluetooth?

  Answer:

  Our B2 is an all-in-one system with no extra components needed except your phone or computer. All you need to do is unpack the speakers, place them where you want, and then plug in the AC cord. Then connect your music source using the supplied cables - or go wireless with any Bluetooth enabled source device, like a computer, smartphone, or tablet.

  Here is a quick video that can be used as a reference:

  B2 Setup Video

  (Please note - there is no audio associated with the video.)

• Question:

  How do I know if I bought from an authorized and legitimate site?

  Answer:

  Audioengine operates two websites, audioengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found here. For international sales, we have distributors that operate independently, and they can be found here. 

  What happens if I buy from an authorized site claiming to be Audioengine? Unfortunately, there is not much we can do. We are taking all the action we can to make sure those sites don't get indexed, but we recommend you work with the provider of the card you used to make payment to get your money back.

• Question:

  Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.

  Answer:

  Step-by-Step Guide

  1. Open Terminal:

     • You can find Terminal in your Applications folder under Utilities, or you can use Spotlight by pressing Cmd + Space and typing "Terminal".

  2. Execute the Command:

     • In the Terminal window, type the following command and press Enter:

  bash

  Copy code

  sudo pkill bluetoothd

  3. Enter Your Password:

     • After pressing Enter, you will be prompted to enter your password. Type your Mac's administrator password and press Enter.
     • Note that when you type your password, it won't be displayed on the screen (not even as asterisks). Just type it and press Enter.

  By following these steps, you should be able to reset your Bluetooth service on your Mac, which can help resolve connectivity issues with your Audioengine devices or any other Bluetooth peripherals.

• Question:

  B2 Size: What are the Dimensions of the B2?

  Answer:

  The Dimensions are 4.25”H x 12.25”W x 5.50”D

• Question:

  What are the QA Stickers?

  Answer:

  We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

• Question:

  How much latency do Audioengine Bluetooth products have?

  Answer:

  Though overall latency can be affected by some external factors (including things like signal strength, how well the source device's manufacturer has implemented it's Bluetooth, and even simply from being physically further away from the speakers) Audioengine Bluetooth products have very low latency when compared to most Bluetooth receivers, 30ms or less.

  Here are some tips you can use to minimize any latency issues you may run into with your Bluetooth setup:

  1) Try restarting both your device as well as the speakers (by switching them off, and back on, with the power switch on the rear of the speakers).

  2) Check to make sure your source device is running the most up to date version of software available.

  3) Try disconnecting from and forgetting the your Bluetooth speaker or device through your source’s Bluetooth settings, and then re-pair to your Bluetooth speaker/device.

  4) If you have multiple apps or windows open when the delay occurs, try closing all of the apps that are not currently in use.  The more multitasking your system is having to do, the greater the potential delay in audio when using Bluetooth -- this would apply to both your smart phone and computer.

  5) When using your iPhone, we've found that resetting your network settings can help improve the overall functionality of Bluetooth with your device -- including the latency.

• Question:

  My B2 speaker sounds distorted, what should I do?

  Answer:

  If your B2 speaker sounds distorted, is buzzing, or just doesn't sound quite right, we'd recommend the following troubleshooting steps:

  Start with power cycling your B2 by turning it off and then back on.  From there:

  1. Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
  2. Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
  3. Please try using each input available (mini-jack and Bluetooth), one at a time, to see how the speakers react.
  4. Make sure it is not a power issue by trying a power outlet that is on a different circuit.

  If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:

  Support Page

  When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.

• Question:

  Where is the antenna/antenna post?

  Answer:

  If you have recently purchased a B2 and you cannot find the antenna or antenna post on the back of the unit, don't worry! Starting in 2021, we made some updates to the B2 cabinet.  One of those changes was mounting the antenna inside of the speaker cabinet.  So if you do not have an antenna nor see a way to attach one, then rest assured knowing that the antenna is mounted to the inside of the cabinet of your B2.

• Question:

  Can I use a Turntable with the B2? Will I need to purchase a phono preamp or can I simply connect the turntable directly to the B2 analog audio input?

  Answer:

  You can absolutely use a turntable with the B2. Some turntables will need a preamp before being connected and others are OK, therefore it is best to try your turntable without the preamp first to see how it operates.

• Question:

  Can I use a subwoofer with the B2?

  Answer:

  The B2 is designed as a standalone speaker, it has inputs for Bluetooth and 3.5 mm mini jack. It does not have an output, so unfortunately you cannot output from a B2 to a subwoofer.

• Question:

  What does the white indicator light on the B2 rear panel mean?

  Answer:

  • If it's on and solid, this means the B2 is powered on, and currently connected to a Bluetooth-enabled device.
  • If it's on and blinking, this means the B2 is powered on but not currently connected to a device.
  • If it's off (and B2 is powered on), this means Bluetooth is in standby and not connected to a device. The B2, however, is still visible to your device, so simply connect using your device and it will automatically wake up.
• Question:

  How many devices can I connect via Bluetooth at one time?

  Answer:

  There can be only 1 active pairing at a time.

• Question:

  Can I use my computer speakers and the B2 at the same time?

  Answer:

  If you have a Mac running snow leopard or later, you can create a multiple output device to accomplish this. See the link below for how-to instructions on Apple’s site:

  https://support.apple.com

• Question:

  Will my music have a delay through the B2 if I’m watching a movie or music video?

  Answer:

  Bluetooth has a delay of about 30ms (milliseconds) so you can watch videos from Youtube, for example, and stream out the audio through B1 to your stereo system without any noticeable lag between the video and audio.

• Question:

  Low Volume with Turntable Setup

  Answer:

  If you’ve connected your turntable to your speakers and the volume is low, one of two situations may be happening:

  If you have a turntable with a built-in phono preamp, such as the Audio-Technica ATLP120 or the Music Hall USB-1, the output may be in the wrong setting. Double check and make sure the switch is set to “line” instead of “phono.” Be careful to keep the volume of your speakers low as it can be quite loud if you had to switch it to "line".

  Your turntable could also not include a built-in phono preamp, such as older turntables. If your turntable does not include a built-in preamp, you will need to add an external preamp to bring the signal up to a line level signal. We don’t have any recommendations on a particular brand or model preamp to use with this setup.

• Question:

  Will the B2’s wireless range work between more than one room inside my house?

  Answer:

  The overall range you can expect will vary depending on the device you use with the B2. We tested using mostly a variety of smartphones though, and found 30 to 40 feet to be a realistic expectation through one or two walls and 100ft or more in an open space.

• Question:

  I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?

  Answer:

  This sometimes happens when the speakers and turntable share the same surface. The vibrations from the speakers playing feedback into the turntables stylus, causing unwanted noise. The best way to mitigate this would be to place the speakers on a different surface. If that's not an option, we'd recommend trying out some isolation stands. For larger speakers like A5+ and HD6, the ones made by Isoacoustics work well.

• Question:

  Is the B2 designed only for use with Bluetooth devices?

  Answer:

  There is an auxiliary input on the rear panel so you can directly connect any product with an audio output.

• Question:

  What if my source doesn't support aptX? Can I still use the B2 and if so, how will it sound?

  Answer:

  You can absolutely still use the B2 and it will sound great. AptX is a high-quality Bluetooth audio codec that works really well. In addition to mandatory support for SBC, Bluetooth also includes optional support for many other codecs, like MPEG-1, MPEG-2, MPEG-4, and AAC, all of which have their own advantages, and some of which sound very close to AptX.

• Question:

  Why do I hear my phone's notifications over Bluetooth?

  Answer:

  Your Bluetooth connection works by projecting the sound from your phone. So, if your ringtone volume is on, that sound will come through Bluetooth too. This is a simple fix by changing the phone's ringtone settings to either vibrate or silent.

• Question:

  How does the A1, A1-MR, 512, and B2 switch between audio sources/ manage multiple inputs?

  Answer:

  You can have two sources connected at the same time with no need to flip any switches, simply play audio from the source you wish to hear. Though, if you are using multiple sources you may be able to hear both inputs playing simultaneously.

• Question:

  Do my speakers support a remote?

  Answer:

  The speakers we offer that are designed to have a remote control are the A5+ Classic, A5+ Wireless and HD6.

  The following systems do NOT support a remote control:  512, A1, A1-MR, A2+, B2, HD3, HD4.

• Question:

  Can the B2 work in both 110-120v and 220-240v areas?

  Answer:

  Absolutely! The B2 can be used in either 110-120v or 220-240v areas without flipping any switches, modding your B2, or using a power converter. If you're moving to an area with a different plug type than what came standard with your B2, we wouldn't recommend using an adapter and would suggest trying to find another AC cord for your B2 that have the correct plugs.  The B2 uses a non-polarized 2-pin IEC 320 C7 power cord, so you should be able to find one locally with the correct plug for your area.

• Question:

  How do I connect my Bluetooth-ready Audioengine speakers to my Bluetooth device?

  Answer:

                               Applicable to our A1, A2+Wireless, B2, A5+Wireless, and HD6 speaker models

  Turn on the speakers using the power switch located on the rear panel.  The speakers will automatically go into Bluetooth "pair mode" and the Pair button on the back panel should start flashing.

  1. On your source device (phone, tablet, laptop, etc), turn on Bluetooth and go to Bluetooth preferences.
  2. Select "Audioengine (your speaker model)" from the list of available devices to pair and connect.  The Pair indicator on the back panel should now be solid. Play your music and adjust the volume levels on the speakers and your device.

  To add additional devices put the speakers back into pair mode by disconnecting them from your device or by pressing and holding the Pair button until the pair indicator starts flashing.

  Our speakers can wirelessly connect to only one device at a time, however it will remember up to six different devices.

• Question:

  Connecting a Bluetooth turntable to an Audioengine Bluetooth device

  Answer:

  Setting up your Bluetooth turntable with your Bluetooth-ready Audioengine speakers/components should be simple! First, you would also need to make sure your Audioengine Bluetooth device is on, in pair mode (LED light flashing), and near the turntable. Next, you would need to use the pairing button to send the turntable into pairing mode. Depending on the turntable, you will need to either press and release the turntable's pair button or press and hold it; for example, on the Audio Technica AT-LP60-BT you would need to hold the turntable's pairing button for about two seconds, until the light flashes different colors. Once the turntable is in pairing mode, it will search and connect to the nearest available Bluetooth device. Once the turntable if paired and connected to your Audioengine Bluetooth device, the pair light on the receiver should turn solid.

• Question:

  Are firmware updates or driver downloads needed for my Audioengine product?

  Answer:

  No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.

  If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App.  If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied.  The app will handle the rest of the process from there!

  Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.

  And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.

• Question:

  Should I use the volume control on my speakers or can I adjust from system volume on my computer?

  Answer:

  If the left speaker is in an easy to reach location, you can certainly use the physical knob to set volume. If not though, it's perfectly fine to set the speakers to a good volume and then adjust from your source moving forward. Every setup is different, so some experimentation will be necessary to find your preferred settings.