Yes, We do use solid bamboo for these speakers! The bamboo cabinets were tuned to sound the same as the MDF speakers, but the density of bamboo will give it natural acoustic advantages over MDF material.
Support: A5+ Classic Speakers
Support: A5+ Classic Speakers
Questions & Answers
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Question:
How to Clean Your Audioengine Home Music System
Answer:1. Turn Off and Unplug:
- Make sure your system is turned off and unplugged.
2. Dust the Surfaces:
- Use a soft, dry cloth to wipe away dust.
- For hard-to-reach places, use a soft brush or a can of compressed air.
3. Wipe Down the Exterior:
- We do not recommend using any solvents
- If cleaning off stains or build-up is necessary, we recommend doing so with a very small amount of mild cleaning solution applied only to the affected area, followed by quickly wiping the area dry completely.
- Any scoured pads or objects like a 'magic eraser' too easily run the risk of removing sealers and top coats of the painted finish that can leave a clearly visible change in the uniformity of the paint/finish
4. Clean the Speaker Grills:
- The speaker grills can be gently cleaned with a vacuum, preferably using a soft bush attachment.
- A lint roller can also be used.
5. Clean Buttons and Knobs:
- A dry cloth is recommend for cleaning any knobs, buttons or other surfaces
- Be careful not to let water get into any gaps.
6. Clean Ports and Connections:
- Use compressed air to blow out dust from ports and connections.
7. Let Everything Dry:
- Make sure everything is completely dry before plugging back in and turning on.
8. Regular Cleaning:
- Dust your system regularly to keep it in good shape.
By following these steps, you can keep your Audioengine system clean and working well.
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Question:
How do I know if I bought from an authorized and legitimate site?
Answer:Audioengine operates two websites, audioengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found here. For international sales, we have distributors that operate independently, and they can be found here.
What happens if I buy from an authorized site claiming to be Audioengine? Unfortunately, there is not much we can do. We are taking all the action we can to make sure those sites don't get indexed, but we recommend you work with the provider of the card you used to make payment to get your money back.
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Question:
Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
Answer:Step-by-Step Guide
- Open Terminal:
- You can find Terminal in your Applications folder under Utilities, or you can use Spotlight by pressing Cmd + Space and typing "Terminal".
- Execute the Command:
- In the Terminal window, type the following command and press Enter:
bash
Copy code
sudo pkill bluetoothd
- Enter Your Password:
- After pressing Enter, you will be prompted to enter your password. Type your Mac's administrator password and press Enter.
- Note that when you type your password, it won't be displayed on the screen (not even as asterisks). Just type it and press Enter.
By following these steps, you should be able to reset your Bluetooth service on your Mac, which can help resolve connectivity issues with your Audioengine devices or any other Bluetooth peripherals.
- Open Terminal:
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Question:
Volume Encoder Change
Answer:- The process for replacing a volume encoder begins with pulling the volume knob straight back from the encoder shaft
- Make sure the rubber insert stays with the volume knob -
- The volume encoder shaft should look like so before proceeding -
- Using a thin-walled 10mm socket, remove the lock nut fastening the encoder to the front of the speaker cabinet -
- Once you have removed the amp backplate on the back of the active speaker, make sure to remove the encoder wiring terminal clip from the amp circuit board. You can then fully uninstall the encoder assembly by pulling back the encoder shaft from the inside -
- Finally, the IR receiver can be removed by using a long-necked Phillips PH1 screw driver to remove the 2 screws fastening the IR receiver on the inside of the cabinet -
After fully removing the faulty encoder, the replacement can be installed following these steps in reverse order before finally connecting the wiring clip to the amp circuit board and fastening the amp backplate back onto the active speaker.
The process can be a bit cramped if you wish to do as little disassembly as possible, or a bit easier if you are comfortable moving parts to give yourself more workspace. The sound damping insulation normally overlaps at the bottom of the active cabinet. This can be peeled back similar to the reference picture attached. The crossover is mounted underneath this insulation (If process being done on an HD6) and is perhaps the most obtrusive part when replacing a volume encoder. This has two Philips head screws mounting it to the base of the cabinet along with an adhesive pad to reduce noise vibration. It is possible to remove the two screws and lift the adhered crossover up from the base of the cabinet momentarily to get better access to the IR receiver and volume knob assemblies at the front. If you'd rather not risk damaging anything, the IR receiver can still be unscrewed from the inside of the cabinet with a long-necked Phillips PH1 driver. The volume knob is loosened from the outside of the cabinet with a thin-walled 10mm socket found by pulling the volume knob straight back from the encoder shaft. Ample lighting will also make this work easier
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Question:
A5 Classic Size: What is the size of the A5?
Answer:Each speaker is 10.75"H x 7"W x 9"D
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Question:
What are the QA Stickers?
Answer:We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.
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Question:
If I have a subwoofer of my own, how would I use it with the A5+ Classic?
Answer:All you would need to do is connect the variable output of the A5+ Classic into the input of your sub using RCA cables.
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Question:
Does one input on the A5+ sound better than the other?
Answer:Nope. The 3.5mm stereo mini and RCA inputs run on the same analog circuitry and will sound equally awesome.
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Question:
One of my speakers is not working, what should I do?
Answer:Applicable to our A1, A1-MR, A2+, HD3, HD4, A5+, and HD6 speaker models
If one of your speakers is not working (whether it be the left or right speaker), we would recommend the following troubleshooting steps:
Start by power cycling your speakers by turning them off and then back on. From there:
- Check to make sure the speaker wire connecting the left and right speakers is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- If you are using any other devices in line with these speakers, please temporarily remove them from your setup and connect the source directly to the speakers
- Please try using each available input, one at a time, to see how the speakers react. When testing via RCA swap the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
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Question:
My speakers sound distorted, what can I do?
Answer:Applicable to our A2+, HD3, HD4, A5+, A5+Wireless, and HD6 speakers.
Start with power cycling your speakers by turning them off and then back on. From there:
- Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- Please try using each input available (mini-jack, RCA, USB, as well as Bluetooth), one at a time, to see how the speakers react. If the distortion is unique to one speaker, when testing via RCA switch the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.
- Make sure it is not a power issue by trying a power outlet that is on a different circuit.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
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Question:
Low Volume with Turntable Setup
Answer:If you’ve connected your turntable to your speakers and the volume is low, one of two situations may be happening:
If you have a turntable with a built-in phono preamp, such as the Audio-Technica ATLP120 or the Music Hall USB-1, the output may be in the wrong setting. Double check and make sure the switch is set to “line” instead of “phono.” Be careful to keep the volume of your speakers low as it can be quite loud if you had to switch it to "line".
Your turntable could also not include a built-in phono preamp, such as older turntables. If your turntable does not include a built-in preamp, you will need to add an external preamp to bring the signal up to a line level signal. We don’t have any recommendations on a particular brand or model preamp to use with this setup.
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Question:
What fuse do my A5+ or HD6 speakers use?
Answer:In countries such as the US, Canada, and Japan the fuse is a 110-120V AC power is a 5mm x 20mm 3.15 amp @ 250 - slow blow fuse. If you are outside those mentioned countries, please use a 220-240v is a 5mm x 20mm 1.6 amp @250 - slow blow fuse.
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Question:
I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
Answer:This sometimes happens when the speakers and turntable share the same surface. The vibrations from the speakers playing feedback into the turntables stylus, causing unwanted noise. The best way to mitigate this would be to place the speakers on a different surface. If that's not an option, we'd recommend trying out some isolation stands. For larger speakers like A5+ and HD6, the ones made by Isoacoustics work well.
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Question:
Can I take my A5+ Classic to another country with a different voltage?
Answer:Yes, just switch the voltage selector on the rear panel to match the AC power in your country before powering them on. We recommend changing the fuse when using a different voltage. For 220 volts, here's the value you would need:5mm x 20mm - 1.6 amps @ 250 volts - slow blow fuse. The power cable is detachable on our powered speakers which makes it convenient to replace the AC plug with a different type if you don't want to use an adapter plug.
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Question:
Can I place my Audioengine speakers on their side?
Answer:Absolutely! Our speakers are safe to place sideways and, from our experience, sound great. When doing so, we recommend that you position each so the tweeters are facing outward.
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Question:
Will my current universal remote work with my A5+ Classic?
Answer:The A5+ Classic is not officially supported by any universal remotes. It is possible to use a third party remote, but that remote needs to support IR learning. This is a feature that allows a universal remote to learn commands directly from the remote we supply. The Logitech Harmony remote, for example, is supported by the A5+ Classic.
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Question:
Are the Bamboo P4 and A5+ sets actually made of bamboo?
Answer: -
Question:
How do I make my existing Audioengine Subwoofer 'wireless'?
Answer:You can do this using powered speakers like our A2+s, HD3s, HD4s, A5+s, and HD6s. For this, you'll connect the W3 sender to the RCA output on the left speaker, using a 3.5mm stereo-mini to RCA "Y" cable. Then connect the W3 Receiver to the input on your S8. You can either use a 3.5mm stereo-mini to stereo-mini cable for this, or another 3.5mm stereo-mini to RCA "Y" cable; either will work fine. Both W3 units will need to be powered from a USB port. You can use USB AC power adapters, or if the powered speaker you're using is our A5+ Classic model, you can use the USB port on it's rear panel for the W3 sender. The same would apply to the S8 subwoofer if you have our current 'Gen II' model that has a USB port on the rear panel.
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Question:
Do my speakers support a remote?
Answer:The speakers we offer that are designed to have a remote control are the A5+ Classic, A5+ Wireless and HD6.
The following systems do NOT support a remote control: 512, A1, A1-MR, A2+, B2, HD3, HD4.
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Question:
Can I connect the S6 to my powered speakers?
Answer:Yes! As long as your speakers have an analog output (either RCA outputs or a 3.5mm stereo mini output), you can absolutely connect the S6 to your powered speakers. With the exception of the B2, all of our powered speakers will have the outputs needed to connect the S6, this includes the original A2 and A5 models.
You can simply use RCA cables to connect the S6 to the A2+, HD3, HD4, A5+, A5+Wireless, and HD6 speaker models.
For the A1 and A1-MR speakers, you can use one side of your stereo RCA cables. Just use the left/white RCA cable, and leave the red RCA disconnected to prevent an accidental ground loop.
** Please note: a 3.5mm/stereo mini cable will not work with the ‘Subwoofer’ output on the back of your A1/A1-MR speakers. **
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Question:
The volume control on my speakers is acting odd, or not responding at all. What do I do?
Answer:You may have a loose volume pot. This can happen when the nut that holds the volume pot in place becomes loose. This can be easily accessed and tightened without opening the speakers up. Try this:
1) Pull the plastic volume knob off the volume pot. Depending on how tight it's on, you might be able to pull it off with just your fingers. If not, you may need to cover the knob with a soft cloth and pull out with pliers.
2) Use a deep well 10mm socket (or socket driver) to tighten the nut around the volume pots shaft.
3) Press the plastic volume knob back over the volume pot's shaft, and retest.
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Question:
Can I use my headphones with the A5+ Classic?
Answer:You wouldn't be able to use a pair of headphones directly with the A5+ Classic; in order to use headphones with the A5+ Classic, you would need to include something with a dedicated headphone amp, such as our D1. All you would need to do is plug the D1 into your computer (either with an optical or USB cable) and connect the D1 from its RCA outputs into either of the inputs of your speakers.
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Question:
Are the A5+ Classic speakers accurate enough to serve as studio monitors for mixing music tracks?
Answer:The A5+ Classic was designed with the user's listening experience in mind and are not marketed as pro audio mixing monitors. However, Audioengine has its roots in the studio monitor world and the A5+ Classic is quite good for this purpose. We've had customers tell us they use these for nearfield listening and music editing with excellent results.
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Question:
Why does the volume knob on my A5+ Classic spin continuously?
Answer:This is normal; the volume control for the A5+ series is a digital encoder, and uses a micro-processor to attenuate the volume. The light on the front of the speakers should flash as you adjust the volume up and down; once the speakers have reached minimum or maximum volume, the light will remain solid and won't flash.
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Question:
Can I use a power inverter with the A5+ Classic?
Answer:Sure, for A5+ Classic you will need about 100-120W.
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Question:
Why doesn't the USB power port seem to charge my device?
Answer:The USB port can provide around 500mA, which is standard for high powered USB 2.0 devices; these are perfect for using a W3 or B1 for instance.
However, when trying to charge a iPad or iPhone for example, they require around 1000mA to charge with the screen on (the iPad's included USB charger actually provides around 2100mA to speed up charging with the screen on). If your device is at a higher battery level it should work fine to plug it in to the USB power port to maintain the battery while listening to music (with the screen on it will always show "not charging"). If the battery is low though, we'd recommend plugging it into the charger that came with it.
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Question:
Does the A5+ Classic come with speaker grills?
Answer:Our woofers are made of aramid fiber and the tweeter domes are silk. Both of these materials are very robust and can handle quite a bit, therefore we decided against grill covers for the A5+ Classic as they tend to negatively color the sound. Even though our speakers do not have grills they are still cat and kid-friendly!
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Question:
Are firmware updates or driver downloads needed for my Audioengine product?
Answer:No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.
If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App. If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied. The app will handle the rest of the process from there!
Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.
And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.
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Question:
Should I use the volume control on my speakers or can I adjust from system volume on my computer?
Answer:If the left speaker is in an easy to reach location, you can certainly use the physical knob to set volume. If not though, it's perfectly fine to set the speakers to a good volume and then adjust from your source moving forward. Every setup is different, so some experimentation will be necessary to find your preferred settings.
