We do not ship to forwarding addresses from our US-based web store. We do have retail partners worldwide though! Here's where you can find one near you:

https://audioengineusa.com/find-a-store/

When your order is placed, you'll receive a confirmation email shortly thereafter. The shipping confirmation is sent once the shipping label has printed (typically within 1-2 business days), so the tracking information you receive may not update with a delivery estimate until FedEx physically has it in their possession. If you haven’t received your shipping notification yet and it has been more than 2 full days, please make sure you are checking the same email address that was used to place the order.

If your order has already been confirmed as delivered, the first thing to do is to check the front and back doors and surrounding area, and also check with your neighbors. Although uncommon, packages can get delivered to the wrong house. Keep in mind that shipping carriers occasionally mark packages “Delivered” before it has actually been dropped off.  Please contact the carrier if it’s been more than two hours since you received a delivery notification.

Listen for 30 days. Love it, or return it for a full refund.

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return items purchased directly from our US website within 30 days of receipt of merchandise for an exchange or full refund. For 30-day returns there are no restocking fees, but we do request you cover the shipping back to us. For your convenience, Audioengine offers a FREE prepaid shipping label when returning your product(s) for a Store Credit.

Please return your items to us in the original packaging in like-new, undamaged condition with all included accessories. We are unable to refund products that are not returned to us in the original packaging.

Please complete a 30 Day Return form for all returns. Upon completion, follow the provided return instructions and return the merchandise within 10 business days to ensure that your exchange or refund is processed in a timely fashion.

Standard Shipping

We provide FREE ground shipping for orders placed to addresses in the contiguous United States (excluding PO boxes or freight forwarders). We will ship your order from our Texas warehouse in 1-2 working days after we receive it. Please see the map below for estimated shipping times. Shipping rates for express or overnight options can be found on the product ordering page.

We do not ship internationally. If you are outside the US, then you can find local resellers in your country here.

Delivery times are only estimates and not guaranteed. For more information regarding your order while it is in transit to you, please contact the carrier with the tracking number.

30 Day Audition
Here at Audioengine, we like to keep everything simple, including returns. Purchase any Audioengine product from our online store. Try it out, and if you’re not completely satisfied, just open a “30 day audition return” ticket (within 30 days of delivery). We’ll email you return instructions. Return the product in its original packaging in like-new, undamaged condition with all included accessories, and then we’ll give you a full refund of your product purchase price.

*Click here for more details on the 30 Day Audition.

Your satisfaction guaranteed!
We sincerely hope that you get as much enjoyment from our products as we've had creating them. However, should you have an issue, or if you are not happy with any Audioengine product for any reason, please contact the reseller where you purchased your Audioengine products. Additionally, you can contact us here.

We will work with you to do everything we possibly can to resolve any issues that come up.

Order Questions
If you have any questions before placing your order please feel welcome to send a message to us using our support form.  If you'd prefer to speak with someone, you will have the opportunity to schedule a call with us after submitting your support ticket.

Your order will be filled within 1-2 working days after it is received. Orders are shipped Monday through Friday, excluding US holidays. If an order is placed on a holiday or weekend it will be shipped the following business day.

Order Status and Tracking
After your order is placed you will receive a confirmation email verifying that your order was received. Once your order has shipped, you will receive another email with the tracking number. If you do not receive an email from us with your order status or tracking number, please check your email spam folder.

Out of Stock Items
Products that are out of stock will be indicated on the website. Please note that you may still be able to place orders for these items. Your order will be processed as soon as these items are available and you will receive an email with the tracking information once your order has shipped.

International Orders
For all orders outside the contiguous US, including Hawaii and Alaska, please check the resellers page for a list of Audioengine retailers and distributors in your area.