Questions & Answers

• Question:

  What amplifiers work best with the HDP6?

  Answer:

  The HDP6 is a very efficient speaker and designed to work well with digital hybrid amplifiers (Class-D, Class-T, etc.) as well as most stereo receivers, integrated amps, tube amplifiers, and whole-house music systems such as the Sonos ZonePlayer 120. The HDP6s have an amplifier power rating of 10-150W per channel, so any amplifier that outputs that power should work great!

• Question:

  What are the QA Stickers?

  Answer:

  We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

• Question:

  HDP6 Size: What are the dimensions of the HDP6?

  Answer:

  The dimensions of each speaker is 11.75"H x 7.2"W x 9.4"D

• Question:

  Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.

  Answer:

  Step-by-Step Guide

  1. Open Terminal:

     • You can find Terminal in your Applications folder under Utilities, or you can use Spotlight by pressing Cmd + Space and typing "Terminal".

  2. Execute the Command:

     • In the Terminal window, type the following command and press Enter:

  bash

  Copy code

  sudo pkill bluetoothd

  3. Enter Your Password:

     • After pressing Enter, you will be prompted to enter your password. Type your Mac's administrator password and press Enter.
     • Note that when you type your password, it won't be displayed on the screen (not even as asterisks). Just type it and press Enter.

  By following these steps, you should be able to reset your Bluetooth service on your Mac, which can help resolve connectivity issues with your Audioengine devices or any other Bluetooth peripherals.

• Question:

  How do I know if I bought from an authorized and legitimate site?

  Answer:

  Audioengine operates two websites, audioengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found here. For international sales, we have distributors that operate independently, and they can be found here. 

  What happens if I buy from an authorized site claiming to be Audioengine? Unfortunately, there is not much we can do. We are taking all the action we can to make sure those sites don't get indexed, but we recommend you work with the provider of the card you used to make payment to get your money back.

• Question:

  How to Clean Your Audioengine Home Music System

  Answer:

  1. Turn Off and Unplug:

  • Make sure your system is turned off and unplugged.

  2. Dust the Surfaces:

  • Use a soft, dry cloth to wipe away dust.
  • For hard-to-reach places, use a soft brush or a can of compressed air.

  3. Wipe Down the Exterior:

  • We do not recommend using any solvents
  • If cleaning off stains or build-up is necessary, we recommend doing so with a very small amount of mild cleaning solution applied only to the affected area, followed by quickly wiping the area dry completely. 
  • Any scoured pads or objects like a 'magic eraser' too easily run the risk of removing sealers and top coats of the painted finish that can leave a clearly visible change in the uniformity of the paint/finish

  4. Clean the Speaker Grills:

  • The speaker grills can be gently cleaned with a vacuum, preferably using a soft bush attachment.
  • A lint roller can also be used.

  5. Clean Buttons and Knobs:

  • A dry cloth is recommend for cleaning any knobs, buttons or other surfaces
  • Be careful not to let water get into any gaps.

  6. Clean Ports and Connections:

  • Use compressed air to blow out dust from ports and connections.

  7. Let Everything Dry:

  • Make sure everything is completely dry before plugging back in and turning on.

  8. Regular Cleaning:

  • Dust your system regularly to keep it in good shape.

  By following these steps, you can keep your Audioengine system clean and working well.

• Question:

  The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?

  Answer:

  The lower the speaker impedance, the more current (amperage) your amp or receiver will need to provide, but most separate power amps have more than a sufficient power supply and power amp sections for driving 4 ohm loads with ease. In fact many amps will perform better with a 4 ohm load as opposed to 8 ohms if their design is robust enough to supply the extra current. A quick web search will bring up more information on this subject.

• Question:

  Can I use the HDP6 passive speakers with the Audioengine S8 sub?

  Answer:

  Yes!  You would just need an amp to supply power to the HDP6 speakers and connect to the S8.

• Question:

  Why don't the HDP6 speakers have built in amplifiers similar to the A2+ and A5+ Classic active systems?

  Answer:

  The HDP6 came about from requests from customers that already have our powered speakers and/or have a music system and needed speakers but wanted the same Audioengine sound from a passive speaker.

• Question:

  Can I use your N22 amplifier with the HDP6?

  Answer:

  The N22 can work with the HDP6s, but we would recommend using the speakers with an amplifier that can provide more power to the speakers than the N22 can provide.

• Question:

  I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?

  Answer:

  This sometimes happens when the speakers and turntable share the same surface. The vibrations from the speakers playing feedback into the turntables stylus, causing unwanted noise. The best way to mitigate this would be to place the speakers on a different surface. If that's not an option, we'd recommend trying out some isolation stands. For larger speakers like A5+ and HD6, the ones made by Isoacoustics work well.