Questions & Answers

• Question:

  Can I connect a subwoofer to the N22?

  Answer:

  Yes, simply connect the full-range output of the N22 into your sub's line-level input. The sub and speaker volume can be controlled together by the N22 volume control.

• Question:

  What are the QA Stickers?

  Answer:

  We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

• Question:

  I'm hearing noise or static thru my speakers with my N22? 

  Answer:

  Make sure to maximize your audio source volume/s connected to the N22 and lower the N22 volume dial to minimize naturally occurring noise floor that can come thru the speakers when amplifiers are turned up high. 

• Question:

  Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.

  Answer:

  Step-by-Step Guide

  1. Open Terminal:

     • You can find Terminal in your Applications folder under Utilities, or you can use Spotlight by pressing Cmd + Space and typing "Terminal".

  2. Execute the Command:

     • In the Terminal window, type the following command and press Enter:

  bash

  Copy code

  sudo pkill bluetoothd

  3. Enter Your Password:

     • After pressing Enter, you will be prompted to enter your password. Type your Mac's administrator password and press Enter.
     • Note that when you type your password, it won't be displayed on the screen (not even as asterisks). Just type it and press Enter.

  By following these steps, you should be able to reset your Bluetooth service on your Mac, which can help resolve connectivity issues with your Audioengine devices or any other Bluetooth peripherals.

• Question:

  How do I know if I bought from an authorized and legitimate site?

  Answer:

  Audioengine operates two websites, audioengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found here. For international sales, we have distributors that operate independently, and they can be found here. 

  What happens if I buy from an authorized site claiming to be Audioengine? Unfortunately, there is not much we can do. We are taking all the action we can to make sure those sites don't get indexed, but we recommend you work with the provider of the card you used to make payment to get your money back.

• Question:

  Will my low impedance (low Z) Grado headphones work with N22?

  Answer:

  Yes, the N22 will work well with headphones or earphones with an impedance from 16 to 300 ohms.

• Question:

  What type of speakers work best with the N22 amplifier?

  Answer:

  The N22 is an efficient design and works great with any 4, 6, or 8 ohm passive speakers, including the Audioengine P4!

• Question:

  Can I take my Audioengine N22 to another country with a different voltage?

  Answer:

  Yes, the N22 uses an external switching power supply so it will automatically convert to a different voltage when plugged in. The power cable is also detachable which makes it convenient to replace the AC plug with a different type if you don't want to use an adapter plug.

• Question:

  If I plug in headphones will the N22 mute my music playing through the speakers?

  Answer:

  Yes, plugging in headphones will bypass the speaker output so audio will play through your headphones only.

• Question:

  My speakers have no power. What should I do?

  Answer:

  On the A2+ Wireless/HD3 models with an external power supply brick, first test it by plugging into wall power and observing the LED light on the brick to see if its solid, blinking, out. If it's blinking or out, the power supply is likely faulty.

  If the light is solid, proceed to plugging into the speaker and observe the power supply brick LED once more. If it's blinking or out, there is likely an issue with the internal amp. Contact support if either has an issue.

• Question:

  Can I increase the length or change the speaker wire between the N22 and each speaker?

  Answer:

  Sure. We've included two 5-foot, 16-gauge speaker wires with the N22 but any "stranded" speaker wire will work. The standard-size speaker binding posts on the back of the amp will accept bare stranded wire, however if you want to terminate the wires we recommend using spade or pin-type terminals.

• Question:

  Is it possible to use the N22 amp to power the rear channels of my surround system?

  Answer:

  Yes, the N22 amp + P4 passive speakers + W1 or W3 wireless stereo adapter will make a great-sounding wireless rear channel setup.

• Question:

  Is it OK to remove the stand attached to the N22 and place the amp on it's side?

  Answer:

  The N22 needs to be kept upright with the stand attached for proper cooling.

• Question:

  Why is one of my speakers louder than the other while using the N22 at lower volumes?

  Answer:

  This is actually normal behavior. It's is a tradeoff of using an analog potentiometer for the N22. Analog potentiometers are tactile, and don't require a microprocessor like a digital encoder would, but they sometimes do have some volume imbalance at lower levels.  An easy solution for this is to raise the volume of your N22, and lower the volume at your source device.

• Question:

  Are firmware updates or driver downloads needed for my Audioengine product?

  Answer:

  No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.

  If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App.  If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied.  The app will handle the rest of the process from there!

  Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.

  And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.