HD5 Troubleshooting Tips

The following troubleshooting tips can help diagnose and correct most concerns with the HD5. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.

If the power indicator on the HD5 front panel is not illuminated, then try these tips:

1. Verify that the AC power cord is connected to the speaker rear panel and to a working AC power outlet.
2. Check that the speaker’s power switch is in the ON position.
3. Check that the rear panel voltage selector matches the operating voltage in your country or region.
4. If there is still no power, check the fuse in the rear panel.  If the fuse is blown and needs to be replaced it is important to replace with same fuse type and value.

If the front panel indicator light is on but you are experiencing an audio-related or other issue, try these tips:

1. Power-cycle the speakers by switching them off and back on using the power switch on the rear panel.
2. Be sure the speakers are not in MUTE or SLEEP mode (if so, the front panel indicator light will be flashing).
3. Check that the cables from your audio sources to the speaker are properly connected.  Confirm by unplugging the audio cables and then reconnecting.  Try using as many different inputs and input sources as possible to see if the problem follows.
4. Check speaker wire connections from the left (powered) speaker to the right (passive) speaker.  Confirm by removing the speaker wire from on each speaker and reconnecting.  Also check speaker wire polarity by verifying that the wires are going to same terminals on both speakers.
5. Verify that your audio input source components or devices are all powered on and the volume levels are turned up.
6. If using a computer, verify that the audio output balance setting is centered for the OS and all apps.
7. Make sure the speakers are not too close to a wall or other obstruction, which could limit bass output.
8. Decrease the volume level of the audio input source and increase the volume of the speakers.
9. If you are using a wireless adapter, preamp, or external DAC with these speakers, remove these (temporarily) and connect the audio source directly to the speakers.
10. If your input source has its own EQ or other sound settings, make sure they are all (temporarily) turned off.
11. Also try moving the speakers to a different location to see if something is causing interference in the current location.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers can all cause interference.

HD5 troubleshooting tips - Bluetooth

1. Verify that the HD5 is connected to power and the rear panel power switch is turned on.  If you haven’t already, power-cycle your speakers by switching them off and back on.
2. If your HD5 is already connected to a device via Bluetooth, the Bluetooth Pair light on the rear panel of the left speaker will be on and solid (note that if your HD5 has been idle and not connected to a device for more than 2 minutes, the Pair light will automatically turn off).  Tap the Pair button and it should begin blinking (or pair to your HD5 using your source device, and the LED will go from off to on and solid).
3. Try playing audio from more than one application on your phone/tablet, or computer.
4. Check to make sure your source device (computer, tablet, phone, etc) is running the most up-to-date version of software available. For Mac OS users, be sure to check the App store to see if there's a newer version of Mac OS you could be running.
5. Try disconnecting from and forgetting the HD5 through your device’s Bluetooth settings, and re-pairing to the HD5.
6. Try using a different source device with your HD5 to see if the issue follows.  Also be sure to test your HD5 using the analog input as well.
7. If possible, try your HD5 in a different location to see if something is causing an issue in the current setup.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers may be causing interference in your setup.

HD5 troubleshooting tips - remote control

Remote control is not working or remote range is reduced.

1. Make sure nothing is blocking the remote control receiver, which is in the left powered speaker.
2. Check the remote battery to be sure it is installed correctly.
3. Replace the battery with another CR2025 battery