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For Limited Warranty coverage outside of the United States:

Please contact the Audioengine dealer, reseller or distributor from where you originally purchased your product(s). You can find their contact information here.

Due to the electronics, cabinet materials and finish, it's not a good idea to drill into your speakers, but you can use side clamping mounts as an alternative. Mounts that clamp from the front and back may obstruct the bass port.

Audioengine speakers have a low end which will easily fill a room and rival floor standing speakers many times their size, but you can also connect a subwoofer (or connect Audioengine speakers to your sub's line-level output). You can add our W3 wireless adapter for a wireless subwoofer! It's also worth noting that the HD3 includes a bass cut switch, to help them blend even better with an external subwoofer.

Yes, there are multiple audio inputs on Audioengine powered speakers and both inputs are "open" or active so you can leave your audio sources connected at the same time.

We are firm believers that two quality speakers will always sound better than one or more speakers together in a single cabinet, regardless of the amplifier or sound enhancing technology used. There are some decent one-piece speaker systems that simulate stereo and surround sound from a single source but most fall short as they can’t accurately duplicate a wide sound stage with imaging as complete and rich as Audioengine speakers.

Yes, an AC wall outlet near the HD3 is all you need to power the W3 or D2 wireless receiver. Simple.

Every setup is different but we generally recommend leaving your speaker volume at around 11 or 12 o'clock and then using your music source (phone, tablet, computer, TV, etc.) as the master volume control.

Yes, plugging in headphones will bypass the speaker output so audio will play through your headphones only.

Yes! You would just need an amp, like our N22, to supply power to the P4 speakers and connect to the S8.

The following troubleshooting tips can help diagnose and correct most concerns with the D3. We have attempted to make this list as comprehensive as possible. So, even though some of these may not apply to your issue, please still go through each one.

  1. Restart your computer and make sure your computer’s OS and all related apps are up-to-date.
  2. Verify that the audio cable (or headphone) connection out of the D3 is complete and in working order. You can do this by unplugging the cable and then reconnecting.
  3. Remove all other USB devices temporarily from your computer to see how this affects D3 playback.  Audio over USB and bus powering a device can both be somewhat demanding.  USB ports can share a bus internally and can also share their bus with devices internally as well.  Because of this, some ports may not perform as well as others; so be sure to try each USB port one at a time.
  4. If using Windows, uninstall the USB driver from your computer.  Then disconnect D3 from your computer and plug it back in to allow the driver to re-install automatically.  You can find complete instructions from Microsoft on how to reinstall a plug-and-play device under Windows here.
  5. If you are using a Mac, try a NVRAM/PRAM reset.  This resets the system configurations for some audio and video related items and can many times help clear up problems related to audio.  See Apple’s support page for information on how to do this. Also, be sure to check the App store to see if there's a newer version of Mac OS you could be running.
  6. Try music with different bit depths and sample rates.  On a Mac these settings are under Applications --> Utilities --> Audio MIDI Setup.  Try using both 16-bit as well as 24-bit settings.
  7. Experiment with using a different media player (iTunes, Songbird, WinAmp, Cog, etc) and different audio file types (MP3, ALAC, FLAC, etc).  And if your media library is located on an external drive or network attached storage (NAS), try playing audio files on your internal local hard-drive.
  8. If possible, try your D3 with a different computer to see if something is causing an issue in the current setup.

The following troubleshooting tips can help diagnose and correct most concerns with the D1. We have attempted to make this list as comprehensive as possible. So, even though some of these may not apply to your issue, please still go through each one.

  1. Restart your computer and make sure your computer’s OS and all related apps are up-to-date.
  2. Make sure the USB cable and audio cable connections to and from the D1 are complete, and verify that these cables are in working order by unplugging the cables and then reconnecting.  Try using the included USB cable if you are not already.
  3. It is important to note that the USB audio input will only work with a computer.  If you are attempting to use your D1 with a different device, the USB port is only used for power and not audio.
  4. Remove all other USB devices temporarily from your computer to see how this affects the D1 playback.  Audio over USB and bus powering a device can both be somewhat demanding.  USB ports can share a bus internally and can also share their bus with devices internally as well.  Because of this, some ports may not perform as well as others, so be sure to try each USB port one at a time.
  5. If using Windows, uninstall the USB driver from your computer.  Then disconnect the USB cable to remove the D1 from your computer and plug it back in to allow the driver to re-install automatically.  You can find complete instructions from Microsoft on how to reinstall a plug-and-play device under Windows here.
  6. If you are using a Mac, try a NVRAM/PRAM reset.  This resets the system configurations for some audio and video related things and can many times help clear up problems related to audio.  See Apple’s support page for information on how to do this. Also, be sure to check the App store to see if there's a newer version of Mac OS you could be running.
  7. Try music with different bit depths and sample rates.  On a Mac these settings are under Applications --> Utilities --> Audio MIDI Setup.  Try using both 16-bit as well as 24-bit settings.
  8. Experiment with using a different media player (iTunes, Songbird, Win Amp, Cog, etc.) and different audio file types (MP3, ALAC, FLAC, etc.).  And if your media library is located on an external drive or network attached storage (NAS), try playing audio files on your internal local hard-drive.
  9. When using the optical input on your D1, be sure that your source device (computer, TV, CD/DVD player, etc.) is set to PCM Stereo output and not Dolby Digital or DTS.
  10. If you are using a wireless device with D1, temporarily remove the wireless adapter from the setup and connect the D1 directly to the audio source.
  11. If possible, try your D1 with a different computer to see if something is causing an issue in the current setup.

The following troubleshooting tips can help diagnose and correct most concerns with the S8. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.

For trouble getting the S8 to "wake up" from standby mode, try turning the volume up on your source or speakers until you hear the S8 kick in. There is a minimum volume threshold to meet before the S8 will play.

If the power indicator on the S8 rear panel is not illuminated, try these tips:

  1. Verify that the AC power cord is connected to the S8 rear panel and to a working AC power outlet.
  2. Check that the power switch on the S8 rear panel is in the ON position and the volume control is not turned all the way down.
  3. Confirm that the rear panel voltage selector matches the operating voltage in your country or region.
  4. If the power indicator on the rear panel still does not illuminate, check the fuse in the rear panel.  If the fuse is blown and needs to be replaced it is important to replace with same fuse type and value.

If the S8 is powered on but you are experiencing an audio-related issue, try these tips:

  1. Check that the cables from your music source to the S8 are properly connected by unplugging the cables and then reconnecting.  Try using the mini-jack (Input B) as well as the RCA connectors (Input A) to see how the sub reacts.
  2. Check that the volume knob on the rear panel is not set to minimum volume.
  3. Verify that the volume levels of your audio source components, computer, etc are not set to minimum volume or powered off.
  4. If you are using any wireless adapters or other products with your sub, please remove the wireless device (temporarily) and connect the source directly to the sub.

The following troubleshooting tips can help diagnose and correct most concerns with the HD3. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.

If the power indicator on the HD3 external power supply unit is not illuminated, try these tips:

  1. Make sure the AC power cord is connected to the power supply unit and to a working AC power outlet.
  2. Check that the cable at the other end of the power supply is correctly connected to the rear panel of the left speaker.

If the power supply light is on but you are experiencing an audio-related issue, try these tips:

    1. Verify that the volume/power control on the rear panel is not turned all the way down or powered off (we recommend setting the volume to at least the 10 o’clock position)
    2. Check that the volume level of your audio source components or devices is not set to minimum volume or powered off.
    3. Check speaker wire connections from the left (powered) speaker to the right (passive) speaker. Confirm this by removing the speaker wire from on each speaker and reconnecting.  Also check the speaker wire polarity by verifying that the wires are going to same terminals on both speakers.
    4. Check that the cables from your audio sources to the speakers are properly connected. Confirm this by unplugging the audio cables and then reconnecting.
    5. Decrease the volume of the input audio source and increase the volume of the speakers.
    6. Try using different audio input sources and/or devices to see if the problem follows.
    7. Try swapping your left and right speaker via the RCA left and right inputs to see if the issue remains in the same channel or follows the speaker.
    8. If you are using a computer with your HD3, make sure the volume is up on your media players, internet radio, master control, device volume, etc. and the balance control is centered.

If your input source has its own EQ, please make sure the low end is at a moderate level, as having too much bass can cause distortion.

  • If you are using a wireless adapter, preamp, or external DAC with these speakers, remove them (temporarily) and connect the audio input source directly to the speakers.
  • Move your speakers to a different location to see if something is causing interference in the current setup.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers can cause interference.

 

HD3 troubleshooting tips - internal USB digital-to-analog converter
Try these tips if your computer is not recognizing the speaker through your computer’s USB input or the sound through USB isn’t functioning correctly.

If you are using a Windows computer, uninstall the USB driver from your computer.  Then disconnect the USB cable to remove the HD3 from your computer and plug it back in to allow the USB driver to re-install automatically.  You can find complete instructions from Microsoft on how to reinstall a plug-and-play device under Windows here.

If you are using a Mac, try a NVRAM/PRAM reset.  This resets the system configurations for some audio and video related items and can many times help clear up problems related to audio. See Apple’s support page for information on how to do this. Also, be sure to check the App store to see if there's a newer version of Mac OS you could be running.

HD3 troubleshooting tips - Bluetooth

  1. Verify that the HD3 is connected to power and that the front volume knob is turned clockwise past the detent position (you should feel a click).  If you haven’t already, power-cycle your speakers by switching them off and back on.
  2. If your HD3 is already connected to a device via Bluetooth, the Bluetooth pair light on the front panel of the left speaker will be on and solid (note that if your HD3 has been idle and not connected to a device for more than 2-5 minutes, the Pair light will automatically turn off).  Tap the Pair button and it will begin blinking (or pair to your HD3 using your source device, and the LED will go from off to on and solid).
  3. Try playing audio from more than one application on your phone/tablet, or computer.
  4. Check to make sure your source device (computer, tablet, phone, etc) is running the most up-to-date version of software available.
  5. Try disconnecting from and forgetting the HD3 through your device’s Bluetooth settings, and re-pairing to the HD3.
  6. Try using a different source device with your HD3 to see if the issue follows.  Also be sure to test your HD3 using the analog input as well.
  7. If possible, try your HD3 in a different location to see if something is causing an issue in the current setup.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers may be causing interference in your setup.