You may have a loose volume pot. This can happen when the nut that holds the volume pot in place becomes loose. This can be easily accessed and tightened without opening the speakers up. Try this:
1) Pull the plastic volume knob off the volume pot. Depending on how tight it's on, you might be able to pull it off with just your fingers. If not, you may need to cover the knob with a soft cloth and pull out with pliers.
2) Use a deep well 10mm socket (or socket driver) to tighten the nut around the volume pots shaft.
3) Press the plastic volume knob back over the volume pot's shaft, and retest.
Although we do not require a PIN for pairing to any of our products via Bluetooth, there are instances in which Windows requests this info. Entering '0000' should resolve this issue when you are prompted to do so.
-Make sure your speakers are not sitting on the same surface as your turntable as this can cause distortion in the audio.
-Check your tone arm to assure it is calibrated and balanced.
-If your turntable has a grounding cable, make sure it's attached to a nearby metallic source like an external phono preamp/stereo receiver/etc.
-If your turntable has a built-in bluetooth transmitter, make sure it is not both hardwired and bluetooth-connected to your Audioengine speaker system as this will cause a feedback loop. You can manually disconnect any bluetooth-connected source from your Audioengine speakers by holding down the bluetooth LED button for a few seconds till it starts blinking.
In countries such as the US, Canada, and Japan the fuse is a 110-120V AC power is a 5mm x 20mm 3.15 amp @ 250 - slow blow fuse. If you are outside those mentioned countries, please use a 220-240v is a 5mm x 20mm 1.6 amp @250 - slow blow fuse.
No. There is not a way to do this wirelessly. Our speakers require speaker wire to connect the left and right channels together.
Don't worry! It will fit. Some of our speakers include speaker wire that is terminated with "banana plugs". It's important for this connection to be very tight; so, the metal ends of the banana plugs make good contact against the inside of the 5-way binding post. It's for this reason that the Banana plugs we use on the included speaker wire utilize a spring style connection. The ends may appear too large to fit in the hole at the end of the 5-way binding post, but the plug will compress as you insert them. Some amount of force may be necessary to get the plug to go in, but know that this is normal, and won't damage the plug or the 5-way binding post. Click here to view a video demonstration.
Absolutely! You can connect any Audioengine speaker with an analog output to any Sonos product that has the Line-In feature. You can also connect any Audioengine passive speakers into an existing Sonos system using the Sonos Amp.
Absolutely! To do so:
- Open the Alexa App on your smartphone or tablet (Apple link | Google Play Link)
- Tap the “Devices” icon and select the Echo/Alexa device you want to connect to speakers
- Select “Bluetooth Devices”
- Select “Pair New Device”
- Find your Audioengine wireless speaker on the list of available Bluetooth devices, and select it
All Audioengine speakers are video and magnetically-shielded, however "GSM buzz" cannot be blocked by magnetic shielding. What actually causes this is your phone being in 2G or "EDGE" instead of 3G or 4G. For best results when using your phone as a music source, ensure that it's operating on 3G (or 4G).
There are several common causes to static popping with desktop speaker setups. While our systems are magnetically shielded, interference and perceived popping/static can still come through. Here are some things to check:
Audio Cables: Ensure your cables are fully inserted into the audio ports as partially inserted cables are susceptible to static and buzzing. Try a different cable if the issues persist.
Wireless Interference: Another common cause is the proximity to devices like cell phones, wifi routers, halogen lamps, ect whose interference could cause a crackling sound. Try moving the system away from these devices to see if it clears up.
*If you're home music system is near a router/modem and you're unable to move the speakers, you can also try upgrading your ethernet cable to Cat 8 as it has significantly improved shielding from EMI*
Dirty Volume Pots: If this occurs when adjusting the volume, the crackling/popping could be the result of a dirty volume pot! To clean it, Try this - unplug the power cord and interconnects from your active speaker or N22 and turn the volume knob quickly from 0% to 100% 20-30 times. After that, plug it back in and give it a listen. If this shows any noticeable improvement, it can be repeated and should restore the set back to normal after a few cycles. If the issue persists, please let us know and we will be happy to help you out!
Yes! Our amplifiers are all analog "class A/B", which run at higher temperatures than other amp designs. Because of this, they sound SO MUCH better! The active speaker's rear panel may get hot to the touch, but it's certainly within safety agency standards. If it's truly overheating, (which is extraordinarily rare) you will likely notice a metallic smell. Then, the speakers will likely auto power off. If this happens, please contact customer support right away.
Don't worry! No change is necessary! When an order is placed, it often will show the same address for both billing and shipping on our end. But again, don't worry. Since the payment went through PayPal, Bolt or Amazon Pay, the payment itself is the only part that must have the correct billing address to submit successfully. This means that you would have had to have entered the correct billing address at the time of the payment for the order to go through. As long as the shipping address is correct, we will get it to the right place.
There are a few things that could cause this issue.
You may need to adjust the counter balance weight on your turntable's tonearm. If there's too much or too little tracking weight, this can cause issues like distortion. It could also be bad for your records!
You can also test your speakers with a different source. This would help you confirm whether the issue is with the speakers themselves or the turntable. If you find that the issue persists across different types of devices, be sure to reach out to our customer support team for assistance!