Questions & Answers

• Question:

  What are the QA Stickers?

  Answer:

  We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

• Question:

  Why type of charging cable does the 512 use?

  Answer:

  We recommend using a1000mA charger or higher with Micro USB connection to charge your 512.

• Question:

  What type of battery does the 512 use?

  Answer:

  The 512 uses a lithium-ion battery.

• Question:

  Where can I find the charging cable and start up guide for the 512?

  Answer:

  There is a cardboard insert located in the 512 box containing the manual and the micro-USB charging cable.

• Question:

  Help! My 512 won't charge up all the way! What gives?

  Answer:

  When this happens, what we see most often is either the 512 is not getting an adequate charge or the power button has gotten stuck . To ensure efficient charging, make sure you use a 1000mA charger or higher to charge your 512.

  If the power button is stuck in a depressed position, try tinkering with the power button to see if you can get it to pop back out and into place. If you can, then be sure to charge the device afterwards. While the button is stuck it will drain the battery of the 512.

• Question:

  Is it possible with the 512 to play music and charge the battery at the same time?

  Answer:

  Yes! The charger plugs into a micro USB charging port, leaving the aux input or Bluetooth open for use at the same time!

• Question:

  What does it mean if my 512 won't play music while it's charging?

  Answer:

  The LED in the power button will remain lit when the 512 is charging, but this does not mean it is powered on. If the light is on but there is no playback, press and hold the power button and you will hear it power on, then you'll see the Bluetooth LED turn blue to indicate it is ready to connect.

• Question:

  Can I control the 512's volume through the volume controls of my source device?

  Answer:

  Yes, you can control the volume from the audio source itself as well as the volume buttons on the top of 512.

• Question:

  Will the battery in my 512 drain faster if I use the mini jack input VS Bluetooth?

  Answer:

  The battery won't necessarily drain faster, but the 512 will not go into it's "idle" mode while the mini jack is plugged in. This means the connection will stay active even if nothing is playing, so the battery is better preserved when using Bluetooth.

• Question:

  How many devices can I connect via Bluetooth at one time?

  Answer:

  There can be only 1 active pairing at a time.

• Question:

  How can I tell how much charge my 512 has?

  Answer:

  On the top of the 512, there are three lights that tell you how much charge the 512’s battery has. When the 512 needs to be charged (only 1 of the lights will be lit), there is a rapid succession of 5 electronic beeps or bongs that will interrupt the music before resuming it to let you know that the battery is low. It will repeat this sound periodically until it is plugged in to charge.

• Question:

  Is the 512 water-resistant?

  Answer:

  No, but for good reason! This is something we struggled with when developing the 512. Our engineers choose materials based on what will provide a high quality sound, and using water-resistant materials would have a negative effect on that. It was a tough decision to make, but if we have to compromise on something, sound quality is not going to be it!

• Question:

  Can I pair 2 of the 512 speakers together as a left and right stereo setup with 1 source?

  Answer:

  The 512 is not designed to function as a pair, however, depending on what source you use this may be possible! We have tested pairing some Android phones  with 2 of the 512s by selecting "dual audio" in the Bluetooth settings on the phone. Some phones/sources will allow you to connect to multiple Bluetooth devices at once by doing this.

• Question:

  Why does the 512 make a chime sound and drop the listening volume?

  Answer:

  At 20% battery life the 512 notifies you with a chime and reduces the volume level to preserve battery life. When the battery is charged above 20%, it will no longer auto-reduce volume to save power.

• Question:

  What does the button with the Bluetooth icon mean on the 512?

  Answer:

  The Bluetooth icon button controls the speaker’s pair mode and also acts as an indicator. When the button is flashing, the speaker is currently in pair mode and open to connect to a device. If the button is solid, it means a device is currently connected to the speaker. In order to disconnect a device from the speaker, you can press and hold the button until you hear the notification that the speaker is in pair mode.

• Question:

  Does the 512 only work via Bluetooth?

  Answer:

  Nope! The 512 features an analog input so you can connect your audio source to the speaker using a standard mini-stereo cable.

• Question:

  Why do I hear my phone's notifications over Bluetooth?

  Answer:

  Your Bluetooth connection works by projecting the sound from your phone. So, if your ringtone volume is on, that sound will come through Bluetooth too. This is a simple fix by changing the phone's ringtone settings to either vibrate or silent.

• Question:

  How long does the 512’s battery last once charged?

  Answer:

  While battery life will depend somewhat on the volume you're using the 512 at, typical battery life of the 512 is up to 12 hours.

• Question:

  How does the A1, A1-MR, 512, and B2 switch between audio sources/ manage multiple inputs?

  Answer:

  You can have two sources connected at the same time with no need to flip any switches, simply play audio from the source you wish to hear. Though, if you are using multiple sources you may be able to hear both inputs playing simultaneously.

• Question:

  Can I use a subwoofer with the 512?

  Answer:

  The 512 was designed to be a stand-alone Bluetooth speaker and also has a mini-stereo input; because of this, it doesn't have any outputs to connect to a powered subwoofer, such as the S8.

• Question:

  Do my speakers support a remote?

  Answer:

  The speakers we offer that are designed to have a remote control are the A5+ Classic, A5+ Wireless and HD6.

  The following systems do NOT support a remote control:  512, A1, A1-MR, A2+, B2, HD3, HD4.

• Question:

  Are firmware updates or driver downloads needed for my Audioengine product?

  Answer:

  No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.

  If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App.  If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied.  The app will handle the rest of the process from there!

  Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.

  And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.