My B2 speaker sounds distorted, what should I do?
If your B2 speaker sounds distorted, is buzzing, or just doesn't sound quite right, we'd recommend the following troubleshooting steps:
Start with power cycling your B2 by turning it off and then back on. From there:
- Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- Please try using each input available (mini-jack and Bluetooth), one at a time, to see how the speakers react.
- Make sure it is not a power issue by trying a power outlet that is on a different circuit.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.