B-Fi Troubleshooting Tips
The following troubleshooting tips can help diagnose and correct most concerns with the B-Fi. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip. If the problem persists and your B-Fi is located within the US, please provide us with the following information: serial number, purchase information (when and where), your current shipping address, and the results of each step.
If your B-Fi is outside of the US, we are unable to offer product services, but please use the below link to contact the distributor in the country where the B-Fi is located. Since the distributor is who will be assisting you from this point on, they will be able to let you know what options you may have. Be sure to still include your full name, where and when your B-Fi was purchased, the serial number, and your current shipping address when contacting any distributor:
If you haven’t already, power cycle your B-Fi by unplugging the power connection, and reconnecting it.
1) Please make sure all of your connections are complete and all of your connector cables are in working order (you will want to swap out some interconnects to test for this).
2) Try playing audio from more than one application on the source device you typically use to connect to your B-Fi (phone, tablet, computer, etc)
3) Check to make sure your source device is running the most up to date version of software available. If an update is available, make sure you restart your device after the update is installed. For Mac users, be sure to check the App store to see if there's a newer version of Mac OS you could be running.
4) Try resetting your B-Fi. Press and hold the status button on the front panel until you hear the voice prompt.
5) Try using a different source device with your B-Fi to see if the issue follows. Try using the analog as well as the digital optical output, to see if you have this issue with both connections.