We take great pride in our products, and go through great lengths to ensure consistency and quality. For that reason, this item was randomly selected for an additional step of Quality Assurance.

The speakers we offer that are designed to have a remote control are the A5+ Classic, A5+ Wireless and HD6.

The following systems do NOT support a remote control:  512, A1, A1-MR, A2+, B2, HD3, HD4.

We recommend using a1000mA charger or higher with Micro USB connection to charge your 512.

The 512 uses a lithium-ion battery.

There is a cardboard insert located in the 512 box containing the manual and the micro-USB charging cable.

There can be only 1 active pairing at a time.

No, there are no firmware updates or special drivers needed unless you own our A1-MR multi-room speakers or our B-Fi multi-room wireless streaming device.

If a firmware update is released for the A1-MR or the B-Fi, you will be notified of the update the next time you open the Audioengine Control App.  If an update is needed, simply click "update" on the DEVICES page next to the product that needs to have the firmware update applied.  The app will handle the rest of the process from there!

Standard plug-n-play drivers that are provided by your computer's OS are utilized when using the USB input on our A2+, HD3, and HD4 speaker models.

And all of our Bluetooth speakers/products are compatible with any device that supports Bluetooth, and the A2DP profile for streaming stereo audio. This includes most smartphones, tablets, and computers. For computers that don't include Bluetooth support out of the box, you can simply add a USB Bluetooth adapter.

At 20% battery life the 512 notifies you with a chime and reduces the volume level to preserve battery life. When the battery is charged above 20%, it will no longer auto-reduce volume to save power.

When this happens, what we see most often is either the 512 is not getting an adequate charge or the power button has gotten stuck . To ensure efficient charging, make sure you use a 1000mA charger or higher to charge your 512.

If the power button is stuck in a depressed position, try tinkering with the power button to see if you can get it to pop back out and into place. If you can, then be sure to charge the device afterwards. While the button is stuck it will drain the battery of the 512.

Your Bluetooth connection works by projecting the sound from your phone. So, if your ringtone volume is on, that sound will come through Bluetooth too. This is a simple fix by changing the phone's ringtone settings to either vibrate or silent.

The battery won't necessarily drain faster, but the 512 will not go into it's "idle" mode while the mini jack is plugged in. This means the connection will stay active even if nothing is playing, so the battery is better preserved when using Bluetooth.

The LED in the power button will remain lit when the 512 is charging, but this does not mean it is powered on. If the light is on but there is no playback, press and hold the power button and you will hear it power on, then you'll see the Bluetooth LED turn blue to indicate it is ready to connect.

No, but for good reason! This is something we struggled with when developing the 512. Our engineers choose materials based on what will provide a high quality sound, and using water-resistant materials would have a negative effect on that. It was a tough decision to make, but if we have to compromise on something, sound quality is not going to be it!