Where's my order?

When your order is placed, you'll receive a confirmation email shortly thereafter. The shipping confirmation is sent once the shipping label has printed (typically within 1-2 business days), so the tracking information you receive may not update with a delivery estimate until FedEx physically has it in their possession. If you haven’t received your shipping notification yet and it has been more than 2 full days, please make sure you are checking the same email address that was used to place the order.

If your order has already been confirmed as delivered, the first thing to do is to check the front and back doors and surrounding area, and also check with your neighbors. Although uncommon, packages can get delivered to the wrong house. Keep in mind that shipping carriers occasionally mark packages “Delivered” before it has actually been dropped off.  Please contact the carrier if it’s been more than two hours since you received a delivery notification.