I'm having trouble setting up my B-Fi on my network when using my iPhone. What should I do?

Apple changed the way the iPhone and iPad connect to Wi-Fi networks starting in the  iOS 14 and iPadOS 14 updates. This can cause issues when setting up the B-Fi on your network. To resolve this issue you would simply need to disable Private Wi-Fi MAC Addresses on your iPhone.  The “Private Address” option is controlled separately for each Wi-Fi network. We don’t recommend disabling it for a network unless you need to do so (or are troubleshooting a problem.)

To find this option, head to Settings > Wi-Fi on your iPhone or iPad. Locate the Wi-Fi network you want to change this option for—it’ll be at the top of the screen if you’re currently connected to it. Tap the “i” icon at the right side of the Wi-Fi network name.

Disable the “Private Address” option by tapping the switch to its right.

The “Wi-Fi Address” option here shows you the private MAC address being used on that specific network, just in case you need it—to configure something on a router, for example.

You’ll be prompted to rejoin the network if you’re already connected. Tap “Rejoin” and your iPhone or iPad will rejoin with a static MAC address necessary for the B-Fi to communicate with your device.

You should now be able to go back into the B-Fi Control App to complete the set up process.